Service Leader Circle @ KSB

Sustainability is one of the hottest topics of our time, driven by the climate debate and new legislation. So it is time for industrial manufacturers to make their service operations and offerings more sustainable. And to think about how to help their customers minimize carbon emissions and maximize equipment efficiency thoughout the entire lifecycle.

Austria is the home of world-leading manufacturers which sell high-end products globally. But cutting-egde technology is not enough anymore. An excellent customer support, added-value services, and new digital solutions are imperative, too. At this Focus Day, leading Austrian OEMs shared their journey to best-in-class service and how they leverage the service business.

In a high-wage country like Switzerland, OEMs are greatly challenged by competitors catching up technologically. So, an excellent customer support, added with new digital services, is vital. At this event, leading Swiss OEMs shared their journey to best-in-class service and how they leverage the service business.

With presentations from BMW, Dräger, Jungheinrich, KraussMaffei, and Monitor Deloitte, this event addressed what is key to increasing the customers’ trust in digital services and how to leverage digital technology to build reliable and transparent processes in customer service and parts logistics.

ISLA’s 13th Conference on Customer Service, Aftersales Management, and Spare Parts Logistics was hybrid and arranged as a face-to-face event plus global online attendance. It was packed once again with industry insights, information and case studies from experienced industry speakers and leading manufacturers from across industries.

The 2021 edition of ISLA’s annual conference went online and provided three sessions of three hours, each packed with industry insights, information and case studies, addressing how to deliver an excellent service to everyone and everywhere — during the pandemic and beyond.

Under the motto “Paving the way for the digital transformation“ more than 15 speakers from leading OEMs like ASML, GEA, Olympus, Siemens and Tetra Pak gave an insight into their projects and strategies to adapt to new technologies and stay ahead of the pack in terms of overall customer satisfaction. The event was ISLA’s 11th European Conference on Customer Service and Service Logistics.

In the first edition of her webinar series, Professor Sabina Jeschke gave a brief and an easy-to-understand overview about Quantum Computing. This technology brings vast processing power within the next few years. But what is this power good for? With her guests, Sabina talked about where Quantum Computing can be of use as from 2025.

It was an honor to have Professor Sabina Jeschke, former Member of the Management Board for Digitalization and Technology at Deutsche Bahn AG, as the keynote speaker of this webinar. She is second to none when it comes to talking about why and how AI is setting the stage for next generation service and maintenance.

Attendees learned from the German manufacturers Heidelberg and KSB how non-Chinese manufacturers can differentiate themselves through aftersales service from their domestic competitors. An overview about the business environment for international manufacturers was given by Deloitte China.