Service & Logistics Summit 2017

Making customer service even better in an always-connected world
 Date:
May 16, 2017
May 17, 2017
 Date:
May 16, 2017
,
9:00 am
4:00 pm
 Location:
Hamburg (Germany)

Circle members

Presenting companies

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Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Tony Abouzolof
Co-Founder & Managing Director United Kingdom
Syncron
Hans-Werner Albrecht
Managing Director Technical Services
RATIONAL
Stefan Brehm
Vice President After Sales
Jungheinrich
Dr. Lars Brzoska
Member of the Board of Management
Jungheinrich
Dr. Wolfgang Handrich
Vice President After Sales Product Management
MAN Truck and Bus
Dr. Guido Hild
Senior Vice President Service Business Management
GEA
Sylvain Jaguelin
Supply Chain Director BU Spare Parts
Manitou Group
Bart Jongen (BJ Solutions)
Director Supply Chain EMPower Program
Air France Industries KLM Engineering & Maintenance
Paul Kilmister
Global Head of Warehouse & Transportation
Satair Group
Julien Laran
Head of Supply Chain & Operations, BU Services
BOBST
Petra Popp
Senior Vice President Global Service & Customer Care
Carl Zeiss Meditec
Gerben Potters
Director Supply Chain
Lely
Mikko Tepponnen
Vice President Digital Portfolio Management
Wärtsilä
Jacques Valckenaere
EMEA Telematics Manager
JLG Industries
Erald Verbruggen
Head of Operations Global Service
Nordex
Wim Vercauteren
Vice President Global Parts
Manitou Group
Peter van der Vlugt
Chief Technology Officer
Kverneland Group
Thomas Wolf
COO Services
DMG MORI
Stephan März
Head of BU Services and Member of the Group Executive Committee
BOBST

Agenda

Time
Task
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Participating companies

The event was attended by companies from various industries, including:
ABB
,
Agfa
,
Airbus Helicopters
,
Ali Group
,
Applied Materials
,
Barco
,
BMW Group
,
Bystronic
,
CLAAS
,
Crown
,
Danfoss
,
DeLaval
,
Electrolux
,
Endress+Hauser
,
Heidelberg
,
KARL MAYER
,
KUHN
,
Kverneland Group
,
LEMKEN
,
Lufthansa Technik
,
MAN Diesel & Turbo
,
Manitowoc
,
Miele
,
Olympus Europa
,
Philips
,
thyssenkrupp Elevator
,
Vestas
,
Volvo Trucks
,
and others
,

Presentations

Carl Zeiss Meditec
Petra Popp
A digital end-to-end operating model for spare parts involving customers, dealers and service engineers
Wärtsilä
Mikko Tepponnen
Everything as a service — How digital transformation will revolutionize the service business
Syncron
Tony Abouzolof
How a changing world is changing After Sales Service
Satair Group
Paul Kilmister
Crisis management in aerospace aftermarket
RATIONAL
Hans-Werner Albrecht
Providing excellent customer service in 100 plus countries as a world-class niche player
Nordex
Erald Verbruggen
Product services and the Internet of Things (IoT) — Supporting levelized cost of energy
MAN Truck and Bus
Dr. Wolfgang Handrich
Connectivity: Changing the relationship between truck manufacturer and customers
Manitou Group
Sylvain Jaguelin
Right part, right place, right time — APS project
Manitou Group
Wim Vercauteren
How to integrate a dealer network into your e-commerce activities
Lely
Gerben Potters
On the road to having a future-proof spare parts strategy
Kverneland Group
Peter van der Vlugt
Smart Farming trends towards 2025 will boost new After Sales Service models
Jungheinrich
Dr. Lars Brzoska
Lithium-Ion Technology — Trends and transformation in Intralogistics
Jungheinrich
Stefan Brehm
Boost After Sales — Service and Parts as key drivers of corporate growth
JLG Industries
Jacques Valckenaere
The benefits of telemetry based services for OEM, rental companies, and end-users
GEA
Dr. Guido Hild
Customer service creates your brand — So brand your service
DMG MORI
Thomas Wolf
Putting the Customer First! by delivering maximum service quality throughout the entire product lifecycle
BOBST
Julien Laran
A supply chain redesign from the ground up to dramatically improve efficiency, parts availability and delivery performances
Air France Industries KLM Engineering & Maintenance
Bart Jongen (BJ Solutions)
Defining and implementing a blue print for spare parts logistics in the airline industry
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