Service & Logistics Summit 2017

This members-only meeting was on the topic of “Technical documentation and knowledge management in customer service.” The meeting was hosted by BHS Corrugated. The company is a global supplier of mechanical engineering, plant engineering, Lifecycle service and digital solutions for the complex requirements of the corrugated board industry.

This meeting on the topic of “Invoicing and accounting of purely digital services” was members-only. It was hosted by Burckhardt Compression, a leading global manufacturer of reciprocating compressors for the oil, gas, and chemical industries as well as other areas in which gases need to be compressed.

ISLA’s NextGen Service Leaders started into 2024 with a face-a-face meeting on Digital Service delivery. The event was hosted by Palfinger at its PALFINGER World in Lengau (Upper Austria). Palfinger is an international technology and mechanical engineering company and the world’s leading producer and provider of innovative crane and lifting solutions.

NextGen Service Leaders is ISLA’s platform dedicated to managers who are younger than 40 years and enthusiastic about service and leadership. This NextGen face-to-face meeting was kindly hosted by KraussMaffei Technologies, one of the world’s leading manufacturers of machines and systems for producing and processing plastics and rubber.

Quantum computers can solve problems that are intractable for even the most powerful supercomputers. To learn more about the technology and potential applications, we take a closer look at Healthcare, where quantum computing is going to open up unprecedented possibilities for diagnostics, treatment, medical care and drug development. This event is for all who are interested in the next major technological revolution – from both healthcare and other industries.

Sustainability is one of the hottest topics of our time, driven by the climate debate and new legislation. So it is time for industrial manufacturers to make their service operations and offerings more sustainable. And to think about how to help their customers minimize carbon emissions and maximize equipment efficiency thoughout the entire lifecycle.

Austria is the home of world-leading manufacturers which sell high-end products globally. But cutting-egde technology is not enough anymore. An excellent customer support, added-value services, and new digital solutions are imperative, too. At this Focus Day, leading Austrian OEMs shared their journey to best-in-class service and how they leverage the service business.

In a high-wage country like Switzerland, OEMs are greatly challenged by competitors catching up technologically. So, an excellent customer support, added with new digital services, is vital. At this event, leading Swiss OEMs shared their journey to best-in-class service and how they leverage the service business.

In the first edition of her webinar series, Professor Sabina Jeschke gave a brief and an easy-to-understand overview about Quantum Computing. This technology brings vast processing power within the next few years. But what is this power good for? With her guests, Sabina talked about where Quantum Computing can be of use as from 2025.

It was an honor to have Professor Sabina Jeschke, former Member of the Management Board for Digitalization and Technology at Deutsche Bahn AG, as the keynote speaker of this webinar. She is second to none when it comes to talking about why and how AI is setting the stage for next generation service and maintenance.

Attendees learned from the German manufacturers Heidelberg and KSB how non-Chinese manufacturers can differentiate themselves through aftersales service from their domestic competitors. An overview about the business environment for international manufacturers was given by Deloitte China.