Service Leaders Summit 2021

Delivering a consistent service experience: to everyone, every­where, every time
 Date:
June 15, 2021
–
June 16, 2021
 Date:
June 15, 2021
,
10:00 am
–
4:00 pm
 Location:
Berlin // online
In an ever-globalized world with disruptive technologies always lurking, manufacturers are at constant risk of losing their technological advantage. Taking this into account, service excellence has become more important than ever before. Meeting the expectations of every single customer is key when it comes to creating brand loyalty. It is not enough to be a technology leader. Successful companies have to be service champions who use consistency as a powerful tool. People always base their expectations on previous positive experiences. Thus, customers highly value consistency in their service experience — and by the way, those who deliver services and parts to them as well. The Service Leaders Summit 2021 will be the forum to meet peers from across industries, listen to presentations, join in interactive workshops, and discuss how to deliver a consistent service experience — to everyone, everywhere, every time.
 Sign up
 Download brochure (.pdf)
 Calendar Event(.ics)
 Date:
June 15, 2021
–
June 16, 2021
 Date:
June 15, 2021
,
10:00
–
16:00
 Location:
Berlin // online
In an ever-globalized world with disruptive technologies always lurking, manufacturers are at constant risk of losing their technological advantage. Taking this into account, service excellence has become more important than ever before. Meeting the expectations of every single customer is key when it comes to creating brand loyalty. It is not enough to be a technology leader. Successful companies have to be service champions who use consistency as a powerful tool. People always base their expectations on previous positive experiences. Thus, customers highly value consistency in their service experience — and by the way, those who deliver services and parts to them as well. The Service Leaders Summit 2021 will be the forum to meet peers from across industries, listen to presentations, join in interactive workshops, and discuss how to deliver a consistent service experience — to everyone, everywhere, every time.
 Sign up
 Download brochure (.pdf)
 Calendar Event(.ics)
 Topics
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 Agenda
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 Presentations
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Contents

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Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
Veniam maiores suscipit ut aut ab ex est itaque. Saepe odit aut molestiae sint qui facilis officia quis. Vero quidem ut deleniti illo excepturi tenetur ipsum id maxime. Minus quas ea quae aut cum odit cupiditate. Delectus dolorem numquam cupiditate architec
Lifecycle Management
Ut officiis voluptatum voluptas facere possimus odio ullam magnam. Beatae esse fugit. A ea itaque ullam libero ratione atque sapiente. Natus distinctio deleniti pariatur reprehenderit laboriosam sit. Nobis error facere est omnis di
Rail
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The event was attended by companies from various industries, including:
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Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

Past Webinars

all past EVENTS
Dec 1
–
,
2020
Online
Service Leaders Circle #3 @ Zoom
The first meeting of the Service Leaders Circle #3 will address the topic of End-to-End Aftersales IT/IIoT Landscape Assessment. This topic has been already on the agenda of two other members-only groups who had fruitfull discussions on aftersales specific IT requirements.
Nov 9
–
,
2020
Online
Service Leaders Circle #2 @ Zoom
The global heads of service from leading OEMs will come together remotely, to address key IT challenges along the entire service value chain, share best practices on specific applications and systems, and bring aftersales specific requirements more into the center of IT discussions.
Oct 19
–
,
2020
Online
Service Leaders Circle #1 @ Zoom
This meeting was an opportunity to address key IT challenges along the entire service value chain, to highlight the key elements of a consistent and comprehensive aftersales IT architecture, and to share best practices on specific applications and systems.
Oct 15
–
,
2020
Online
Organizational Models in Aftersales
The purpose of this members-only online meeting was to review different organizational structures in aftersales, to discuss their pros and cons, and define steps to adapt an organization model to the specific requirements in different industries. The meeting was one-time only, but supposed to kick-off subsequent bilateral talks.
Oct 8
–
,
2020
Online // Berlin
Focus Day “Creating trust in and through digital solutions”
With presentations from BMW, Dräger, Jungheinrich, KraussMaffei, and Monitor Deloitte, this event will address what is key to increasing the customers’ trust in digital services and how to leverage digital technology to build reliable and transparent processes in customer service and parts logistics.
Nov 19
–
,
2019
Feldkirchen (Germany)
Connected Service Focus Day
Predictive maintenance is the strategy to maintain a machine before failure, based on machine data. Hosted by ISLA’s member Crown and facilitated by case studies from Heidelberg, MAN Truck & Bus, Monitor Deloitte, Munich Re and Palfinger, participants discussed the challenges and opportunities of a connected service strategy in their industries.
Nov 7
–
,
2019
Oberopfingen (Germany)
Spare Parts Logistics Focus Day
Hosted by ISLA’s member Liebherr, the event brought together senior managers from after sales service and service logistics in Automotive, Construction Equipment, Energy Generation, Machinery, Rail, and other industries to discuss how to make high-performance spare parts logistics even better.
Mar 19
–
,
2019
Paris CDG Airport (France)
Digital Transformation in Service Logistics
Hosted by ISLA’s member Air France Industries KLM Engineering & Maintenance, professionals from across industries discussed topics in Spare Parts Logistics and Service Management with a focus on digitalization, and learned from additional case studies from Manitowoc, Siemens Mobility, and Volvo Construction Equipment.
May 12
–
May 13
,
2020
Berlin (Germany)
Service Leaders Summit 2020
Canceled and postponed due the COVID-19 pandemic, ISLA’s 12th European Conference on Customer Service and Service Logistics was supposed to discuss “Delivering a consistent service experience: to everyone, every­where, every time“, with speakers from Philips, Porsche, Siemens, STIHL, Tetra Pak, and thyssenkrupp Elevator, to name but a few.
May 15
–
May 16
,
2019
Rotterdam (The Netherlands)
Service Leaders Summit 2019
Under the motto “Paving the way for the digital transformation“ more than 15 speakers from leading OEMs like ASM, GEA, Olympus, Siemens and Tetra Pak gave an insight into their projects and strategies to adapt to new technologies and stay ahead of the pack in terms of overall customer satisfaction. The event was ISLA’s 11th European Conference on Customer Service and Service Logistics.
May 15
–
May 16
,
2018
Vienna (Austria)
Service Leaders Summit 2018
All aspects of an excellent and profitable service were discussed at ISLA’s 10th annual conference — with a focus an digitalization as a catalyst for new business models and seamless processes. Under the motto “Meeting the expections of B2B customers in the digital era“, the audience enjoyed a great program with presentations from AGCO, Bühler, Heidelberg, KSB, Philips, and other industry leaders.
Nov 24
–
,
2020
Online
Service Innovation Webinar
With presentations from Siemens Healthineers and Schindler, this webinar will show what cutting-edge service innovation can be about. The case studies will cover projects that have made service processes more efficient, faster, and more transparent, and created added value for the customer.
Sep 16
–
,
2020
Online
Webinar Resilient Spare Parts Management
With speakers from Siemens Mobility, RATIONAL, and Deloitte, this webinar will address principles and methodologies, business best practices and learnings from experience that can be utilized to design a supply chain as solid and protective against risks as possible.
May 13
–
,
2020
Online
COVID-19 Webinar
With speakers from CLAAS, Heidelberg and Deloitte, this webinar was all about how to orchestrate the recovery of (service) organizations and (spare parts) supply chains from the COVID-19 pandemic. Part of agenda were also learnings from operations in China, a country that has been some weeks ahead in bringing Sars-CoV-2 under control.

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