Service & Logistics Summit 2014

This members-only meeting was held to discuss the set-up of Sales and After-Sales Organizations that help maximize effectiveness & efficiency, drive customer centricity, and improve flexibility & resilience. It was kindly hosted by Jungheinrich at the company’s corporate headquarters in Hamburg.

This members-only meeting was held to discuss Equipment-as-a-Service and Pay-per-Use business models in different industries. It was kindly hosted by DMG MORI at its Pfronten production site in Allgäu (one of the most popular vacation destinations in Germany). In addition to the interactive and insightful discussion, a tour of the factory rounded out the day.

The first meeting of the Service Leaders Circle #3 addressed the topic of End-to-End Aftersales IT/IIoT Landscape Assessment. This topic has been already on the agenda of two other members-only groups who had fruitfull discussions on aftersales specific IT requirements.

The global heads of service from leading OEMs came together remotely, to address key IT challenges along the entire service value chain, share best practices on specific applications and systems, and bring aftersales specific requirements more into the center of IT discussions.

Quantum computers can solve problems that are intractable for even the most powerful supercomputers. To learn more about the technology and potential applications, we take a closer look at Healthcare, where quantum computing is going to open up unprecedented possibilities for diagnostics, treatment, medical care and drug development. This event is for all who are interested in the next major technological revolution – from both healthcare and other industries.

Sustainability is one of the hottest topics of our time, driven by the climate debate and new legislation. So it is time for industrial manufacturers to make their service operations and offerings more sustainable. And to think about how to help their customers minimize carbon emissions and maximize equipment efficiency thoughout the entire lifecycle.

Austria is the home of world-leading manufacturers which sell high-end products globally. But cutting-egde technology is not enough anymore. An excellent customer support, added-value services, and new digital solutions are imperative, too. At this Focus Day, leading Austrian OEMs shared their journey to best-in-class service and how they leverage the service business.

In a high-wage country like Switzerland, OEMs are greatly challenged by competitors catching up technologically. So, an excellent customer support, added with new digital services, is vital. At this event, leading Swiss OEMs shared their journey to best-in-class service and how they leverage the service business.

In the first edition of her webinar series, Professor Sabina Jeschke gave a brief and an easy-to-understand overview about Quantum Computing. This technology brings vast processing power within the next few years. But what is this power good for? With her guests, Sabina talked about where Quantum Computing can be of use as from 2025.

It was an honor to have Professor Sabina Jeschke, former Member of the Management Board for Digitalization and Technology at Deutsche Bahn AG, as the keynote speaker of this webinar. She is second to none when it comes to talking about why and how AI is setting the stage for next generation service and maintenance.

Attendees learned from the German manufacturers Heidelberg and KSB how non-Chinese manufacturers can differentiate themselves through aftersales service from their domestic competitors. An overview about the business environment for international manufacturers was given by Deloitte China.