Service Leaders Summit 2022

A hybrid conference hosted at and streamed from Munich City Hilton
 Date:
May 10, 2022
May 11, 2022
 Date:
May 10, 2022
,
1:00 pm
4:30 pm
 Date:
 Location:
Munich City Hilton / Online
Kindly sponsored by Deloitte, this edition of ISLA’s annual conference provided the best forum to service professionals in 2022 to discuss best practice in addressing today’s challenges and unlocking tomorrow’s opportunities. To be ahead of the game when it comes to delivering maximum uptime and keeping the customers’ business running. We had senior managers from across sectors to build up a panel of speakers that covers the diversity of manufacturing industries. As a hybrid conference, it combined a face-to-face meeting with connecting to a global audience via the internet. With this flexible approach, we were able to organize another great conference on Customer Service, Aftersales Management and Spare Parts Logistics while dealing with the uncertainties of the pandemic.

Circle members

Presenting companies

ABB
Bühler
Deloitte
Dürr Group
GF Machining Solutions
Satair
Schindler
Siemens Gamesa
Tecan
Terex
Viessmann
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Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Jost Bendel
Jost Bendel
Global Head Existing Installation
Schindler
Oliver Bendig
Oliver Bendig
Partner
Monitor Deloitte
Carlo Buck
Carlo Buck
Head of Customer Services Europe & Latin America
GF Machining Solutions
Ralf W. Dieter
Ralf W. Dieter
Entrepreneur, Member of several Supervisory Boards, and former CEO of the Dürr Group
Prof. Dr. Sabina Jeschke
Prof. Dr. Sabina Jeschke
Senior Advisor to Deloitte, and former Member of the Management Board for Digitalization and Technology at Deutsche Bahn
Carsten Winther Knudsen
Carsten Winther Knudsen
Global Head of Spares and Supply Chain Excellence
Siemens Gamesa
Prof. Dr. Bernhard Lorentz
Prof. Dr. Bernhard Lorentz
Managing Partner Climate Strategy
Deloitte
Stefan Maasl
Stefan Maasl
Head of Parts Delivery Network
Bühler
Marco Piovano
Marco Piovano
Director Materials Processing Dealer Digital Solutions
Terex
Petra Popp
Petra Popp
Head of Service & Aftersales
Tecan
Josep Rius
Josep Rius
Global Product Manager Digital Services
ABB
Marcus Schwarz
Marcus Schwarz
Global Head of Logistics & Repair
Satair
Arnd Sett
Arnd Sett
Senior Vice President Service
Viessmann
Cooperation partner

The Service Leaders Summit 2022 is kindly sponsored by Deloitte. Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services; legal advisory services in Germany are provided by Deloitte Legal. Deloitte’s global network of member firms and related entities in more than 150 countries and territories serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 330,000 people make an impact that matters at www.deloitte.com

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Agenda

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Participating companies

The event was attended by companies from various industries, including:
Companies from various industries have registered for attendance so far, including:
Alfen
,
Ali Group
,
ATS Automation
,
BOMAG
,
Bosch Power Tools
,
Burckhardt Compression
,
Bystronic
,
Canon
,
Caterpillar
,
CLAAS
,
Crown
,
DAF Trucks
,
EOS
,
Festo
,
Gorenje
,
Harro Höfliger
,
Heidelberg
,
Hitachi Zosen Inova
,
HOMAG
,
Jungheinrich
,
KARL STORZ
,
Körber Tissue
,
KSB
,
Kverneland Group
,
Leistritz
,
Liebherr
,
Linde
,
Manitou Group
,
Manitowoc
,
MEDION
,
Medtronic
,
Nordex
,
PENTAX Medical
,
Philips
,
RATIONAL
,
Schenck
,
Siemens Healthineers
,
Thermo King
,
WEINIG
,
and others
,

Presentations

ABB
Josep Rius
B2B Cloud Platform Creation — How to overcome the main barriers to maximize the customer value (Recording)
ABB
Josep Rius
B2B Cloud Platform Creation — How to overcome the main barriers to maximize the customer value
Bühler
Stefan Maasl
A resilient parts logistics which leverages the full potential of network design, automation, and self-optimization (Recording)
Bühler
Stefan Maasl
A resilient parts logistics which leverages the full potential of network design, automation, and self-optimization
Deloitte
Prof. Dr. Sabina Jeschke
Meeting the challenges of the future with the technology of yesterday? — No way! (Recording)
Deloitte
Prof. Dr. Sabina Jeschke
Meeting the challenges of the future with the technology of yesterday? — No way!
Satair
Marcus Schwarz
Go-around in unpredictable conditions — Challenges and opportunities in aviation spare logistics (Recording)
Schindler
Jost Bendel
Achieve sustainable services and overcome labor shortages
Tecan
Petra Popp
The fight against COVID-19 — Scaling up the service and support for high-capacity 24/7 PCR test labs in record time
Tecan
Petra Popp
The fight against COVID-19 — Scaling up the service and support for high-capacity 24/7 PCR test labs in record time (Recording)
Terex
Marco Piovano
How to effectively drive the end-to-end digitalization of the experience of your customers and dealers (Recording)
Terex
Marco Piovano
How to effectively drive the end-to-end digitalization of the experience of your customers and dealers
Viessmann
Arnd Sett
Providing excellent customer service for new climate-friendly climate solutions together with our network of partners (Recording)
Viessmann
Arnd Sett
Providing excellent customer service for new climate-friendly climate solutions together with our network of partners
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Activities

Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

Past Webinars

all past EVENTS

Our members

Crown
CLAAS
ATS Automation
LEMKEN
Philips
Gerhard Schubert
Festo
GEA
Applied Materials
Bystronic
Koenig & Bauer
KARL STORZ
time:matters
Nordex
TK Elevator
WEINIG
Neovia Logistics
KraussMaffei
Syncron
Katoen Natie
Kverneland Group
Hellmann
BOMAG
Arvato Supply Chain Solutions
Normet
Schindler
DMG MORI
Manitou Group
Alfen
Siemens Healthineers
Carousel Logistics
STIHL
ABB
Heidelberg
BOBST
Hitachi Zosen Inova
Jungheinrich
Air France Industries KLM Engineering & Maintenance
Bühler
Wärtsilä
Rosenbauer
KSB
HAVER & BOECKER
RATIONAL
Burckhardt Compression
Liebherr
Gorenje
Linde Material Handling
GF Machining Solutions