Service Leaders Summit 2018

Meeting the expectations of B2B customers in the digital era
 Date:
May 15, 2018
May 16, 2018
 Date:
May 15, 2018
,
9:00 am
4:00 pm
 Date:
 Location:
Vienna (Austria)
Service continues to be the largest opportunity to grow earnings for Original Equipment Manufacturers, notably for those in the area of industrial goods. It constitutes a major profit pool, with spare parts often making up the lion’s share. But how to fully tap growth possibilities, to establish and run a first-class service team, or to optimize delivery, costs, and prices — with digitalization as a catalyst for new business models and seamless processes? At the Service Leaders Summit 2018, all aspects of an excellent and profitable service were discussed: From strategy to operations, from remote maintenance to parts logistics.

Circle Members / Attending Companies

Presenting companies

AGCO
BOBST
Bühler
Crown
Fraunhofer Austria
GE
GF Machining Solutions
Heidelberg
Hyperloop Transportation Technologies
KSB
Normet
Philips
Rail Cargo Group
Rosenbauer
Siemens Gamesa
Tomra
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Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Dean Alt
Dean Alt
Director Customer Support EMEA
Crown
Harry Blöchlinger
Harry Blöchlinger
Head of Corporate Service and Sales
Bühler
Kerstin Dittmann
Kerstin Dittmann
Product Service Engineer, Distributed Power
GE
Clemens Först
Clemens Först
Chief Executive Officer (CEO)
Rail Cargo Group
Michael Friedmann
Michael Friedmann
Senior Vice President & Head of Group Strategy, Innovation & Marketing
Rosenbauer
Dr. Bernd Garbe
Dr. Bernd Garbe
Global Executive Officer Service
KSB
Dr. Ulrich Hermann
Dr. Ulrich Hermann
Member of the Executive Board and Chief Digital Officer
Heidelberg
Mikko Immonen
Mikko Immonen
Senior Vice President Life Time Care Business
Normet
Carsten Winther Knudsen
Carsten Winther Knudsen
Global Head of Spares and Supply Chain Excellence
Siemens Gamesa
Tina Lilje
Tina Lilje
Sr. Director, Head of Global Customer Service Diagnostic X-Ray and Mammography Solutions
Philips
Marco Piovano
Marco Piovano
Senior Manager Supply Chain Parts EME
AGCO
Andreas Reddemann
Andreas Reddemann
Vice President Global Service
Tomra
Martin Riester
Martin Riester
Head of Division Logistics Management
Fraunhofer Austria
Rodrigo F. Sa
Rodrigo F. Sa
Head of Global Business Development
Hyperloop Transportation Technologies
Marcel Vorburger
Marcel Vorburger
Head of Services and Academy
GF Machining Solutions
David Windhager
David Windhager
Head of Global Product Division Customer Service
Rosenbauer
Stephan März
Stephan März
Head of BU Services and Member of the Group Executive Committee
BOBST
Cooperation partner
Go to Partner website

Agenda

Time
Task
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Participating companies

The event was attended by companies from various industries, including:
Companies and institutions from various sectors have registered for attendance so far, including:
Air France Industries KLM Engineering & Maintenance
,
Ali Group
,
Bystronic
,
Carl Zeiss Meditec
,
CLAAS
,
DMG MORI
,
Electrolux
,
GEA
,
Gerhard Schubert
,
Giesecke & Devrient
,
HAVER & BOECKER
,
Hitachi
,
Jungheinrich
,
Kärcher
,
Koenig & Bauer
,
Kverneland Group
,
Liebherr
,
Manitou Group
,
Meyer Burger
,
Oerlikon
,
Orbotech
,
Pöttinger
,
RATIONAL
,
Siemens Healthineers
,
Vanderlande
,
and others
,

Presentations

GE
Kerstin Dittmann
Martin Riester
Digital revolution of Distributed Power services — End-to-end process for future forecast of maintenance events and spare parts
Crown
Dean Alt
Providing service before your customers know they need it
KSB
Dr. Bernd Garbe
On the road to a comprehensively digitized service
Philips
Tina Lilje
Keeping up with ever-changing customer demands in the healthcare space
Bühler
Harry Blöchlinger
Make your installed base ready for the Internet of Things — How Automation Retrofit brings new life to dated equipment
Rosenbauer
Michael Friedmann
David Windhager
The service business in the firefighting vehicle sector — Challenges and digital innovations
Tomra
Andreas Reddemann
When is the right moment to integrate new technologies into a modular service portfolio
Heidelberg
Dr. Ulrich Hermann
Go digital: Transforming from product focus to a customer centric business
AGCO
Marco Piovano
Actively managing your dealers and getting closer to your end customers
GF Machining Solutions
Marcel Vorburger
Post-acquisition integration of a software company to accelerate the digital transformation of a manufacturer’s service offering
Siemens Gamesa
Carsten Winther Knudsen
Setting up “one” global SCM standard in a merged company
Normet
Mikko Immonen
Field Service Digitalization — Rather a change management than a technical challenge
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Activities

Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

Past Webinars

all past EVENTS

Our members

Wärtsilä
Philips
Dürr Group
Kramp
BOMAG
Burckhardt Compression
Festo
Gorenje
KARL STORZ
Rosenbauer
Palfinger
Siemens Healthineers
Katoen Natie
Plasser & Theurer
Biesse
Jungheinrich
Bühler
Syncron
Viessmann
Koenig & Bauer
ABB
Heidelberg
KraussMaffei
Crown
time:matters
Kverneland Group
Hitachi Zosen Inova
Caterpillar
DMG MORI
Carousel Logistics
Manitou Group
Domino Printing
KSB
Liebherr
Bystronic
thyssenkrupp Polysius
RATIONAL
CLAAS
Agathon
GF Machining Solutions
ATS Automation
Tecan
Schindler
TK Elevator
BHS Corrugated
Komax
LEMKEN
STIHL
Applied Materials
GEA
Nordex
Normet
Hellmann
HAVER & BOECKER
Gerhard Schubert