Service Leaders Summit 2018

Meeting the expectations of B2B customers in the digital era
 Date:
May 15, 2018
May 16, 2018
 Date:
May 15, 2018
,
9:00 am
4:00 pm
 Location:
Vienna (Austria)
Service continues to be the largest opportunity to grow earnings for Original Equipment Manufacturers, notably for those in the area of industrial goods. It constitutes a major profit pool, with spare parts often making up the lion’s share. But how to fully tap growth possibilities, to establish and run a first-class service team, or to optimize delivery, costs, and prices — with digitalization as a catalyst for new business models and seamless processes? At the Service Leaders Summit 2018, all aspects of an excellent and profitable service were discussed: From strategy to operations, from remote maintenance to parts logistics.

Circle members

Presenting companies

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Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Dean Alt
Director Customer Support EMEA
Crown
Harry Blöchlinger
Head of Corporate Service and Sales
Bühler
Kerstin Dittmann
Product Service Engineer, Distributed Power
GE
Clemens Först
Chief Executive Officer (CEO)
Rail Cargo Group
Michael Friedmann
Senior Vice President & Head of Group Strategy, Innovation & Marketing
Rosenbauer
Dr. Bernd Garbe
Global Executive Officer Service
KSB
Dr. Ulrich Hermann
Member of the Executive Board and Chief Digital Officer
Heidelberg
Mikko Immonen
Senior Vice President Life Time Care Business
Normet
Carsten Winther Knudsen
Global Head of Spares and Supply Chain Excellence
Siemens Gamesa
Tina Lilje
Sr. Director, Head of Global Customer Service Diagnostic X-Ray and Mammography Solutions
Philips
Marco Piovano
Senior Manager Supply Chain Parts EME
AGCO
Andreas Reddemann
Vice President Global Service
Tomra
Martin Riester
Head of Division Logistics Management
Fraunhofer Austria
Rodrigo F. Sa
Head of Global Business Development
Hyperloop Transportation Technologies
Marcel Vorburger
Head of Services and Academy
GF Machining Solutions
David Windhager
Head of Global Product Division Customer Service
Rosenbauer
Stephan März
Head of BU Services and Member of the Group Executive Committee
BOBST

Agenda

Time
Task
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Participating companies

The event was attended by companies from various industries, including:
Air France Industries KLM Engineering & Maintenance
,
Ali Group
,
Bystronic
,
Carl Zeiss Meditec
,
CLAAS
,
DMG MORI
,
Electrolux
,
GEA
,
Gerhard Schubert
,
Giesecke & Devrient
,
HAVER & BOECKER
,
Hitachi
,
Jungheinrich
,
Kärcher
,
Koenig & Bauer
,
Kverneland Group
,
Liebherr
,
Manitou Group
,
Meyer Burger
,
Oerlikon
,
Orbotech
,
Pöttinger
,
RATIONAL
,
Siemens Healthineers
,
Vanderlande
,
and others
,

Presentations

Heidelberg
Dr. Ulrich Hermann
Go digital: Transforming from product focus to a customer centric business
KSB
Dr. Bernd Garbe
On the road to a comprehensively digitized service
AGCO
Marco Piovano
Actively managing your dealers and getting closer to your end customers
Crown
Dean Alt
Providing service before your customers know they need it
Normet
Mikko Immonen
Field Service Digitalization — Rather a change management than a technical challenge
Philips
Tina Lilje
Keeping up with ever-changing customer demands in the healthcare space
Tomra
Andreas Reddemann
When is the right moment to integrate new technologies into a modular service portfolio
GF Machining Solutions
Marcel Vorburger
Post-acquisition integration of a software company to accelerate the digital transformation of a manufacturer’s service offering
GE
Kerstin Dittmann
Martin Riester
Digital revolution of Distributed Power services — End-to-end process for future forecast of maintenance events and spare parts
Siemens Gamesa
Carsten Winther Knudsen
Setting up “one” global SCM standard in a merged company
Bühler
Harry Blöchlinger
Make your installed base ready for the Internet of Things — How Automation Retrofit brings new life to dated equipment
Rosenbauer
Michael Friedmann
David Windhager
The service business in the firefighting vehicle sector — Challenges and digital innovations
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Activities

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