North American Service & Parts Focus Day 2018

An event hosted by Manitou Americas
 Date:
June 27, 2018
 Date:
June 27, 2018
,
9:00 am
 Location:
West Bend, Wisconsin (USA)
This Focus Day provided a forum for the exchange among North American Customer Service and Parts Logistics leaders to share concepts for strategic refinement and operational improvement. Experienced industry speakers contributed their views of Service & Parts issues and were available for in-depth Q&A sessions. The attendees visited a global market leader in rough-terrain handling equipment for construction, agriculture and the industry, where they learned how the company supplies its customers through a network of 1,400 dealers worldwide with genuine parts available for up of 30 years of machines.

Circle members

Presenting companies

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Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Sylvain Jaguelin
Supply Chain Director BU Spare Parts
Manitou Group
Kelly Schnorenberg
Spare Parts & Attachements Operations Manager
Manitou Group
Craig Bruns
Vice President Customer Support
Crown
Lindsay Mahoney
Senior Director Global Demand Generation
Syncron
Bruce Hanke
Aftermarket Manager US and Canada
SPX FLOW
Creig Walker
General Manager Services, North America & Vice President Americas
Normet
host

The event was hosted by Manitou Americas at its headquarters north of Milwaukee (Wisconsin). Manitou Group, a world leader in rough-terrain handling, invents, produces, distributes and services material for construction, agriculture and industries. The company’s mission is to improve working conditions, safety, efficiency all around the world. Manitou Group designs, manufactures, distributes, and services products and solutions for the material handling, access equipment and compact earth moving activities that work smarter, faster, safer and cost efficiently. Through its iconic brands — Manitou, Gehl and Mustang — and its network of 1,500 dealers worldwide, the Group offers the best solutions by creating optimum value for its customers. With its headquarters in France, the group recorded a revenue of 1.6 billion euros across 140 countries in 2017, and it employs 3,900 permanent people who are all committed to satisfying customers.

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Agenda

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Participating companies

The event was attended by companies from various industries, including:
DMG MORI
,
GEA
,
Linde Material Handling
,
Liebherr
,
Manitowoc
,
Neovia Logistics
,
Sullair
,
and others
,

Presentations

Manitou Group
Kelly Schnorenberg
Sylvain Jaguelin
Right parts, right place, right time — Set a “glocal” inventory management approach with an APS project (Advanced Planning and Scheduling)
Crown
Craig Bruns
Remember when customers used to call for service? — Leveraging the power if IoT and Big Data to provide a connected service experience
Syncron
Lindsay Mahoney
Aftermarket Disruption: The journey from break-fix to maximized product uptime
Normet
Creig Walker
Field Service Digitalization — Rather a change management than a technical challenge
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