Looking forward to meeting you!

The global heads of service from leading OEMs will come together remotely, to address key IT challenges along the entire service value chain, share best practices on specific applications and systems, and bring aftersales specific requirements more into the center of IT discussions.

With presentations from Siemens Healthineers and others, this webinar will show what cutting-edge service innovation can be about. The case studies will cover projects that have made service processes more efficient, faster, and more transparent, and created added value for the customer.

The first meeting of the Service Leaders Circle #3 will address the topic of End-to-End Aftersales IT/IIoT Landscape Assessment. This topic has been already on the agenda of two other members-only groups who had fruitfull discussions on aftersales specific IT requirements.

Due to the COVID-19 pandemic, we had to cancel the 2020 edition of ISLA’s European Conference on Customer Service and Service Logistics in Berlin and postpone it until June 2021. The Service Leaders Summit 2021 will be held in Berlin as planned and present a great speaker line-up similar to the 2020 list with speakers from Philips, Porsche, Siemens, STIHL, Tetra Pak, and thyssenkrupp Elevator.