Presentations of past events

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Year
Presentation
Event
Company
Year
Smart Assist — The Future of digital enabled field services and collaborative working
Focus Day “Creating trust in and through digital solutions”
KraussMaffei
2020
Stefan Feldmeier
Creating trust in and through digital solutions — Opening remarks
Focus Day “Creating trust in and through digital solutions”
Monitor Deloitte
2020
Oliver Bendig
Keeping skills up-to-date through Virtual Reality
Focus Day “Creating trust in and through digital solutions”
Jungheinrich
2020
Mathias Lentfer
Frank Marschatz
Thomas Diwan
Norman Steinkamp
Digital fulfillment along the customer journey
Focus Day “Creating trust in and through digital solutions”
Dräger
2020
Sören Eggers
Resilient Spare Parts Management
Webinar Resilient Spare Parts Management
Monitor Deloitte
2020
Christoph Beuter
Connected trucks and drivers — Closing the circle for aftermarket solutions
Connected Service Focus Day
MAN Truck and Bus
2019
Felix Piet Krüger
Let’s shape the future together — Using a corporate incubator to grow ideas into new products, solutions, and business models
Connected Service Focus Day
Palfinger
2019
Philip Smole
Industrial IoT-enabled services from a risk management point of view
Connected Service Focus Day
Munich Re
2019
Dr. Florian Plentinger
The challenge of turning data into knowledge to predict problems before they occur
Connected Service Focus Day
Crown
2019
Philip Galek
Time to rethink the world of service — Subscription as a new business model in the printing industry
Connected Service Focus Day
Heidelberg
2019
Alexander Driss
Understanding the machine — How to make predictive maintenance strategies more effective?
Connected Service Focus Day
Monitor Deloitte
2019
Oliver Bendig
Make or buy … or print — How additive manufacturing can revolutionize the parts supply chain and procurement
Spare Parts Logistics Focus Day
Daimler Buses
2019
Ralf Anderhofstadt
Obsolescence Management — Reliable spare parts supply throughout the entire service lifecycle
Spare Parts Logistics Focus Day
Siemens Mobility
2019
Philip Klever
Cost validation in After Sales — What happens to spare parts costs and prices after series run-out?
Spare Parts Logistics Focus Day
BMW Group
2019
John Baker
Rethink Spare Parts Logistics in times of disruption and digital transformation
Spare Parts Logistics Focus Day
Monitor Deloitte
2019
Oliver Bendig
Pooling spare parts from multiple product divisions into one central hub
Spare Parts Logistics Focus Day
Liebherr
2019
Martin Barth
Combining the capabilities of various OEMs in one entirely digital operating model for many decentralized energy generation sites for B2B customers across Europe
Service Leaders Summit 2019
E.ON Connecting Energies
2019
Axel Dancker
Tailored, sustainable, connected — End-to-end digitized supply chain for services
Service Leaders Summit 2019
Schneider Electric
2019
Philippe Chevalet
How humans keep up with increasing clock speed in service provisioning
Service Leaders Summit 2019
ASML
2019
Paul Enders
Introduction of remote services in an industry that is digital by nature: Additive Manufacturing
Service Leaders Summit 2019
EOS
2019
Werner Kaiser
Blockchain for service-parts cross-border shipments
Service Leaders Summit 2019
IBM
2019
Jaap Hazewinkel
Spare parts as a Service (SPAAS) — The journey towards a digital ecosystems
Service Leaders Summit 2019
Vanderlande
2019
Florian Kriz
100% service for zero emission — Building up Customer Service for electric cars starting from a green field
Service Leaders Summit 2019
e.GO
2019
Bernhard Steinel
100% availability — Through digitalized lifecycle services in the rail industry
Service Leaders Summit 2019
Siemens Mobility
2019
Johannes Emmelheinz
Value creating service level options beyond routine preventive maintenance
Service Leaders Summit 2019
GEA
2019
Anselm Schoenemakers
Predictive maintenance in the wind turbine industry
Service Leaders Summit 2019
Nordex
2019
Christian Busdiecker
Earning money with Remote Services — Strategies of commercialization in B2B
Service Leaders Summit 2019
Siemens Gas and Power
2019
Martin Stiegler
World Class Service — Service Excellence as imperative for future growth
Service Leaders Summit 2019
Bystronic
2019
Eamon Doherty
Frontiers of Maintenance — How the Industry 4.0 revolution is changing the way food and beverage manufacturers maintain their assets
Service Leaders Summit 2019
Tetra Pak
2019
Julia Dreja
The challenge of digital transformation in a highly regulated environment
Service Leaders Summit 2019
Olympus Europa
2019
Diethard Vollmer
Easy Spare Next Generation — Realizing a seamless digital chain in material supply
Digital Transformation in Service Logistics
Siemens Mobility
2019
Torsten Wehrkamp
How self-service tools can fuel spare parts growth
Digital Transformation in Service Logistics
Manitowoc
2019
Jérôme Chanel
An example of digital roadmap in the aircraft maintenance business
Digital Transformation in Service Logistics
Air France Industries KLM Engineering & Maintenance
2019
Rodolphe Parisot
Accelerate service innovation through a new way of working — Hackathon
Digital Transformation in Service Logistics
Volvo Construction Equipment
2019
Nicolas Charluteau
Embarking on Digital Transformation — Where will you start your journey?
Digital Transformation in Service Logistics
Barkawi Management Consultants
2019
Oliver Bendig
Right parts, right place, right time — Set a “glocal” inventory management approach with an APS project (Advanced Planning and Scheduling)
North American Service & Parts Focus Day 2018
Manitou Group
2018
Kelly Schnorenberg
Sylvain Jaguelin
Remember when customers used to call for service? — Leveraging the power if IoT and Big Data to provide a connected service experience
North American Service & Parts Focus Day 2018
Crown
2018
Craig Bruns
Aftermarket Disruption: The journey from break-fix to maximized product uptime
North American Service & Parts Focus Day 2018
Syncron
2018
Lindsay Mahoney
Field Service Digitalization — Rather a change management than a technical challenge
North American Service & Parts Focus Day 2018
Normet
2018
Creig Walker
Industrial 3D Printing using materials like stainless steel, nickel alloy, aluminium and titanium
Industrial 3D Printing of Metal Spare Parts
EOS
2018
Giancarlo Scianatico
Parts Business 4.0 — On-demand parts production in a distributed network
Industrial 3D Printing of Metal Spare Parts
Siemens
2018
Markus Lunz
Field Service Digitalization — Rather a change management than a technical challenge
Service Leaders Summit 2018
Normet
2018
Mikko Immonen
Keeping up with ever-changing customer demands in the healthcare space
Service Leaders Summit 2018
Philips
2018
Tina Lilje
When is the right moment to integrate new technologies into a modular service portfolio
Service Leaders Summit 2018
Tomra
2018
Andreas Reddemann
Post-acquisition integration of a software company to accelerate the digital transformation of a manufacturer’s service offering
Service Leaders Summit 2018
GF Machining Solutions
2018
Marcel Vorburger
Digital revolution of Distributed Power services — End-to-end process for future forecast of maintenance events and spare parts
Service Leaders Summit 2018
GE
2018
Kerstin Dittmann
Martin Riester
Setting up “one” global SCM standard in a merged company
Service Leaders Summit 2018
Siemens Gamesa
2018
Carsten Winther Knudsen
Make your installed base ready for the Internet of Things — How Automation Retrofit brings new life to dated equipment
Service Leaders Summit 2018
Bühler
2018
Harry Blöchlinger
The service business in the firefighting vehicle sector — Challenges and digital innovations
Service Leaders Summit 2018
Rosenbauer
2018
Michael Friedmann
David Windhager
Go digital: Transforming from product focus to a customer centric business
Service Leaders Summit 2018
Heidelberg
2018
Dr. Ulrich Hermann
On the road to a comprehensively digitized service
Service Leaders Summit 2018
KSB
2018
Dr. Bernd Garbe
Actively managing your dealers and getting closer to your end customers
Service Leaders Summit 2018
AGCO
2018
Marco Piovano
Providing service before your customers know they need it
Service Leaders Summit 2018
Crown
2018
Dean Alt
Digitalization as opportunity for Service Logistics Innovation
Service Logistics Innovation Focus Day
Siemens Healthineers
2017
Dr. Frank Debus
Make it easy — Automatic spare parts identification via mobile phone app, and improved replacements through additive manufacturing
Service Logistics Innovation Focus Day
Siemens Mobility
2017
Kai-Uwe Mietzner
If nothing else matters but availability — A mobile solution for decentralized 3D printing of spare parts at remote locations
Service Logistics Innovation Focus Day
HENSOLDT
2017
Michael Grytz
Digital Service Systems — The researcher’s point of view
Service Logistics Innovation Focus Day
Friedrich-August-Universität Erlangen-Nürnberg (FAU)
2017
Prof. Dr. Martin Matzner
Value creation through Digital Services — Digitization for higher profitability and asset protection
North American Service & Parts Focus Day 2017
Heidelberg
2017
Ulrich Köhler
Implementing a consistent service and parts strategy …
North American Service & Parts Focus Day 2017
Scotsman Ice Systems
2017
Tom Van Der Bosch
Crisis management in Aerospace aftermarket
North American Service & Parts Focus Day 2017
Satair Group
2017
Alex Tantius
Effective strategies for optimizing Managed Dealer Inventory
North American Service & Parts Focus Day 2017
AGCO
2017
Benjamin Matthies
Providing excellent customer service in 100 plus countries as a world-class niche player
Service & Logistics Summit 2017
RATIONAL
2017
Hans-Werner Albrecht
Product services and the Internet of Things (IoT) — Supporting levelized cost of energy
Service & Logistics Summit 2017
Nordex
2017
Erald Verbruggen
Connectivity: Changing the relationship between truck manufacturer and customers
Service & Logistics Summit 2017
MAN Truck and Bus
2017
Dr. Wolfgang Handrich
How to integrate a dealer network into your e-commerce activities
Service & Logistics Summit 2017
Manitou Group
2017
Wim Vercauteren
On the road to having a future-proof spare parts strategy
Service & Logistics Summit 2017
Lely
2017
Gerben Potters
Smart Farming trends towards 2025 will boost new After Sales Service models
Service & Logistics Summit 2017
Kverneland Group
2017
Peter van der Vlugt
Lithium-Ion Technology — Trends and transformation in Intralogistics
Service & Logistics Summit 2017
Jungheinrich
2017
Dr. Lars Brzoska
The benefits of telemetry based services for OEM, rental companies, and end-users
Service & Logistics Summit 2017
JLG Industries
2017
Jacques Valckenaere
Customer service creates your brand — So brand your service
Service & Logistics Summit 2017
GEA
2017
Dr. Guido Hild
A supply chain redesign from the ground up to dramatically improve efficiency, parts availability and delivery performances
Service & Logistics Summit 2017
BOBST
2017
Julien Laran
Defining and implementing a blue print for spare parts logistics in the airline industry
Service & Logistics Summit 2017
Air France Industries KLM Engineering & Maintenance
2017
Bart Jongen (BJ Solutions)
A digital end-to-end operating model for spare parts involving customers, dealers and service engineers
Service & Logistics Summit 2017
Carl Zeiss Meditec
2017
Petra Popp
Everything as a service — How digital transformation will revolutionize the service business
Service & Logistics Summit 2017
Wärtsilä
2017
Mikko Tepponnen
How a changing world is changing After Sales Service
Service & Logistics Summit 2017
Syncron
2017
Tony Abouzolof
Crisis management in aerospace aftermarket
Service & Logistics Summit 2017
Satair Group
2017
Paul Kilmister
Right part, right place, right time — APS project
Service & Logistics Summit 2017
Manitou Group
2017
Sylvain Jaguelin
Boost After Sales — Service and Parts as key drivers of corporate growth
Service & Logistics Summit 2017
Jungheinrich
2017
Stefan Brehm
Putting the Customer First! by delivering maximum service quality throughout the entire product lifecycle
Service & Logistics Summit 2017
DMG MORI
2017
Thomas Wolf
Motors that let you know when it’s time for a service
Ideas Exchange “Connected Machines”
ABB
2017
Tom Bertheau
Regaining market share through connected machines
Ideas Exchange “Connected Machines”
BOBST
2017
Stephan März
Connected Machines — Telematics driven benefits for After Sales
Ideas Exchange “Connected Machines”
CLAAS
2017
Peter Rudzio
Connected Service — From Big Data to Smart Data creating better service and customer benefit
Ideas Exchange “Connected Machines”
Heidelberg
2017
Bernhard Steinel
Growth strategy in the Automotive Aftermarket — The urge to cooperate to regain foothold in 4–10 year car parc segment
Service & Logistics Summit 2016
Fiat Chrysler Automobiles
2016
Hugues Chatelain
Beyond the hype — Delivering services in the Internet of Things, Services and People (IoTSP)
Service & Logistics Summit 2016
ABB
2016
Dr. Martin Krüger
The Service Supply Chain as the strategic competitive edge of customer service organizations
Service & Logistics Summit 2016
Orbotech
2016
Tzvika Barkai
Differentiated Service Levels in Spare Parts Supply
Service & Logistics Summit 2016
Wärtsilä
2016
Benedikt König
Post-Merger Integration — How to integrate new companies in to the spare parts process
Service & Logistics Summit 2016
Valmet
2016
Jukka Pihamaa
Service Supply Chain Excellence — A Strategic Plan improving margin position for parts while enhancing customer satisfaction
Service & Logistics Summit 2016
Kverneland Group
2016
Magne Svendsen
Industry 4.0 — Connecting elevators in the Cloud for Predictive Maintenance
Service & Logistics Summit 2016
thyssenkrupp Elevator
2016
Ivo Siebers
The digital transformation of service supply chains
Service & Logistics Summit 2016
Siemens Healthcare
2016
Dr. Frank Debus
Growing through High Added Value Services
Service & Logistics Summit 2016
BOBST
2016
Stephan März
Global Service Excellence through ownership and accountability
Service & Logistics Summit 2016
LEMKEN
2016
Anthony van der Ley
Delivering superior customer experience via dealers
Service & Logistics Summit 2016
CLAAS
2016
Ulrich Timcke
Service Inventory Transformation driven by Additive Manufacturing of Spare Parts?
Service & Logistics Summit 2016
Siemens Mobility
2016
André Truszkowski-Jonas
Smart Services within steel making and processing industries — New business opportunities for After Sales
Service & Logistics Summit 2016
SMS Group
2016
Dr. Marc Hübbers
Delivering results
Service & Logistics Summit 2016
Suzuki
2016
Kai Wrede
Wayne Dye
Actively manage dealer inventory to become #1 in experienced Customer Service
Focus Day Network and Dealer Inventory Management
AGCO
2015
Dr. Gero Weimer
More than replenishment: Retail inventory management in a seasonal business
Focus Day Network and Dealer Inventory Management
CLAAS
2015
Peter Rudzio
Network Planning as a core module of an agile spare parts supply chain
Focus Day Network and Dealer Inventory Management
MAN Truck and Bus
2015
Christian Seemann
Günter Sackmann
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