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Year
Presentation
Event
Company
Year
A resilient parts logistics which leverages the full potential of network design, automation, and self-optimization
Service Leaders Summit 2022
Bühler
2022
Stefan Maasl
Providing excellent customer service for new climate-friendly climate solutions together with our network of partners
Service Leaders Summit 2022
Viessmann
2022
Arnd Sett
How to effectively drive the end-to-end digitalization of the experience of your customers and dealers
Service Leaders Summit 2022
Terex
2022
Marco Piovano
B2B Cloud Platform Creation — How to overcome the main barriers to maximize the customer value (Recording)
Service Leaders Summit 2022
ABB
2022
Josep Rius
A resilient parts logistics which leverages the full potential of network design, automation, and self-optimization (Recording)
Service Leaders Summit 2022
Bühler
2022
Stefan Maasl
Providing excellent customer service for new climate-friendly climate solutions together with our network of partners (Recording)
Service Leaders Summit 2022
Viessmann
2022
Arnd Sett
How to effectively drive the end-to-end digitalization of the experience of your customers and dealers (Recording)
Service Leaders Summit 2022
Terex
2022
Marco Piovano
B2B Cloud Platform Creation — How to overcome the main barriers to maximize the customer value
Service Leaders Summit 2022
ABB
2022
Josep Rius
The fight against COVID-19 — Scaling up the service and support for high-capacity 24/7 PCR test labs in record time (Recording)
Service Leaders Summit 2022
Tecan
2022
Petra Popp
The fight against COVID-19 — Scaling up the service and support for high-capacity 24/7 PCR test labs in record time
Service Leaders Summit 2022
Tecan
2022
Petra Popp
Go-around in unpredictable conditions — Challenges and opportunities in aviation spare logistics (Recording)
Service Leaders Summit 2022
Satair
2022
Marcus Schwarz
Achieve sustainable services and overcome labor shortages
Service Leaders Summit 2022
Schindler
2022
Jost Bendel
Achieve sustainable services and overcome labor shortages (Recording)
Service Leaders Summit 2022
Schindler
2022
Jost Bendel
Service Leaders Summit 2022
Service Leaders Summit 2022
ISLA
2022
Oliver Bendig
Meeting the challenges of the future with the technology of yesterday? — No way! (Recording)
Service Leaders Summit 2022
Deloitte
2022
Prof. Dr. Sabina Jeschke
Meeting the challenges of the future with the technology of yesterday? — No way!
Service Leaders Summit 2022
Deloitte
2022
Prof. Dr. Sabina Jeschke
Artificial Intelligence // Recording Part 2 // Panel Discussion
Artificial Intelligence
BOBST, Deloitte, and KraussMaffei
2021
Prof. Dr. Sabina Jeschke
Edward Haile
Dr. Christian Bartsch
Oliver Bendig
What is AI and why now?
Artificial Intelligence
Monitor Deloitte
2021
Oliver Bendig
Artificial Intelligence // Recording Part 1 // Presentations
Artificial Intelligence
Deloitte
2021
Oliver Bendig
Prof. Dr. Sabina Jeschke
The 3 shades of AI
Artificial Intelligence
Deloitte
2021
Prof. Dr. Sabina Jeschke
Doing successful service in China (Recording Part 3 Heidelberg)
Doing successful service in China
Heidelberg
2021
Amy Zhu
Arkin Pariltan
Service @ KSB China
Doing successful service in China
KSB
2021
Jiongyi (Frank) Zhu
The top 5 myths of doing service in China
Doing successful service in China
Monitor Deloitte
2021
Oliver Bendig
Maintenance and repair in China
Doing successful service in China
Deloitte China
2021
Victor Wei Hao Chen
Driving printing into a new intelligent era in China
Doing successful service in China
Heidelberg
2021
Amy Zhu
Arkin Pariltan
Doing successful service in China (Recording Part 1 Deloitte)
Doing successful service in China
Deloitte
2021
Oliver Bendig
Victor Wei Hao Chen
Doing successful service in China (Recording Part 2 KSB)
Doing successful service in China
KSB
2021
Jiongyi (Frank) Zhu
How to deliver an an OEM’s promise to become a hardware + software + services company and to manage the transition from classic services to co-delivering added value jointly with service partners
Service Leaders Summit Days 2021
Barco
2021
Frédéric Vanhove
A cable car’s manufacturer’s journey to becoming a provider of Mobility as a Service
Service Leaders Summit Days 2021
Doppelmayr
2021
Johannes Winter
Enhance customer satisfaction in a heterogenous market while servicing increasingly complex product ranges
Service Leaders Summit Days 2021
Manitou Group
2021
Maxime Deroch
Enhance customer satisfaction in a heterogenous market while servicing increasingly complex product ranges (Recording)
Service Leaders Summit Days 2021
Manitou Group
2021
Maxime Deroch
Panel Discussion on XaaS — Myth or soon reality?(recording)
Service Leaders Summit Days 2021
Various companies
2021
Jost Bendel
Oliver Bendig
Wolf Mueller
Dr. Thomas Schneider
How to deliver an an OEM’s promise to become a hardware + software + services company and to manage the transition from classic services to co-delivering added value jointly with service partners (Recording)
Service Leaders Summit Days 2021
Barco
2021
Frédéric Vanhove
A cable car’s manufacturer’s journey to becoming a provider of Mobility as a Service (Recording)
Service Leaders Summit Days 2021
Doppelmayr
2021
Johannes Winter
Great service doesn’t just happen — Designing for a better customer experience
Service Leaders Summit Days 2021
Philips
2021
Tina Lilje
Great service doesn’t just happen — Designing for a better customer experience (Recording)
Service Leaders Summit Days 2021
Philips
2021
Tina Lilje
Growing services within an EPC group — Learning from digital failure led us to digital success in Virtual Reality Training
Service Leaders Summit Days 2021
Linde
2021
Dr. Ferdinand Kühner
Philipp von Breitenbuch
How a virus put an end to a persistent belief in live trainings — Changing the training culture of a global field force (Recording)
Service Leaders Summit Days 2021
RATIONAL
2021
Hans-Werner Albrecht
Annika Junghanns
Growing services within an EPC group — Learning from digital failure led us to digital success in Virtual Reality Training (Recording)
Service Leaders Summit Days 2021
Linde
2021
Dr. Ferdinand Kühner
Philipp von Breitenbuch
Investing in aftersales education: a win-win situation? (Recording)
Service Leaders Summit Days 2021
Porsche
2021
Dr. Stefan Lutz
Investing in aftersales education: a win-win situation?
Service Leaders Summit Days 2021
Porsche
2021
Dr. Stefan Lutz
How a virus put an end to a persistent belief in live trainings — Changing the training culture of a global field force
Service Leaders Summit Days 2021
RATIONAL
2021
Hans-Werner Albrecht
Annika Junghanns
Scenarios for a successful future
Service Leaders Summit Days 2021
Monitor Deloitte
2021
Oliver Bendig
Spare Parts Logistics in the times of digital transformation (Recording)
Service Leaders Summit Days 2021
TK Elevator
2021
Ivo Siebers
Scenarios for a successful future (recording)
Service Leaders Summit Days 2021
Monitor Deloitte
2021
Oliver Bendig
Meeting the ever-growing requirements in a seasonal business through standardization, automation and digitalization in spare parts logistics
Service Leaders Summit Days 2021
CLAAS
2021
Dietmar Düsing
Predictive Maintenance — Leveraging Artificial Intelligence to make equipment experts more proactive (Recording)
Service Leaders Summit Days 2021
Wärtsilä
2021
Frank Velthuis
Digitalization — Cultural change or cultural clash? (Recording)
Service Leaders Summit Days 2021
KraussMaffei
2021
Volker Ganz
Meeting the ever-growing requirements in a seasonal business through standardization, automation and digitalization in spare parts logistics (Recording)
Service Leaders Summit Days 2021
CLAAS
2021
Dietmar Düsing
Digitalization — Cultural change or cultural clash?
Service Leaders Summit Days 2021
KraussMaffei
2021
Volker Ganz
Predictive Maintenance — Leveraging Artificial Intelligence to make equipment experts more proactive
Service Leaders Summit Days 2021
Wärtsilä
2021
Frank Velthuis
Spare Parts Logistics in the times of digital transformation
Service Leaders Summit Days 2021
TK Elevator
2021
Ivo Siebers
Managing through crisis and coming out stronger
Swiss Service Champions Focus Day
Bystronic
2021
Eamon Doherty
Swiss Service Champions Focus Day (recording)
Swiss Service Champions Focus Day
Various companies
2021
Various speakers
Rolling out a new service strategy during the pandemic
Swiss Service Champions Focus Day
Bühler
2021
Tjark de Vries
Shaping the future of digital service partnerships today
Swiss Service Champions Focus Day
Hitachi ABB Power Grids
2021
Mercedes Jul
Equipment-as-a-Service Webinar (full recording)
Equipment-as-a-Service Webinar
Various companies
2021
Various speakers
How to manage the change to Equipment as a Service
Equipment-as-a-Service Webinar
2021
Arndt Paul
How to build a platform for Equipment as a Service
Equipment-as-a-Service Webinar
relayr
2021
Josef Brunner
How to build an ecosystem for Equipment as a Service
Equipment-as-a-Service Webinar
TRUMPF
2021
Dr. Thomas Schneider
Why Equipment as a Service
Equipment-as-a-Service Webinar
Monitor Deloitte
2021
Oliver Bendig
Ensuring an excellent service in a country of continental size with multiple megacities
Service Innovation Webinar
Schindler
2020
Michel de Oliveira Mello
Always on. Always in touch: 1) Digital and onsite experience in education, and 2) End2End service parts visibility by using smart sensor trackers
Service Innovation Webinar
Siemens Healthineers
2020
Dr. Frank Debus
Dr. Janina Beilner
Heiko Ansorge
Service Innovation Webinar (full recording)
Service Innovation Webinar
Various companies
2020
Various speakers
Keeping skills up-to-date through Virtual Reality
Focus Day “Creating trust in and through digital solutions”
Jungheinrich
2020
Mathias Lentfer
Frank Marschatz
Thomas Diwan
Norman Steinkamp
Creating trust in and through digital solutions — Opening remarks
Focus Day “Creating trust in and through digital solutions”
Monitor Deloitte
2020
Oliver Bendig
Smart Assist — The Future of digital enabled field services and collaborative working
Focus Day “Creating trust in and through digital solutions”
KraussMaffei
2020
Stefan Feldmeier
Digital fulfillment along the customer journey
Focus Day “Creating trust in and through digital solutions”
Dräger
2020
Sören Eggers
Resilient Spare Parts Management (full webinar recording)
Webinar Resilient Spare Parts Management
Various companies
2020
Various speakers
Resilient Spare Parts Management
Webinar Resilient Spare Parts Management
Monitor Deloitte
2020
Christoph Beuter
The challenge of turning data into knowledge to predict problems before they occur
Connected Service Focus Day
Crown
2019
Philip Galek
Time to rethink the world of service — Subscription as a new business model in the printing industry
Connected Service Focus Day
Heidelberg
2019
Alexander Driss
Industrial IoT-enabled services from a risk management point of view
Connected Service Focus Day
Munich Re
2019
Dr. Florian Plentinger
Let’s shape the future together — Using a corporate incubator to grow ideas into new products, solutions, and business models
Connected Service Focus Day
Palfinger
2019
Philip Smole
Connected trucks and drivers — Closing the circle for aftermarket solutions
Connected Service Focus Day
MAN Truck and Bus
2019
Felix Piet Krüger
Understanding the machine — How to make predictive maintenance strategies more effective?
Connected Service Focus Day
Monitor Deloitte
2019
Oliver Bendig
Rethink Spare Parts Logistics in times of disruption and digital transformation
Spare Parts Logistics Focus Day
Monitor Deloitte
2019
Oliver Bendig
Obsolescence Management — Reliable spare parts supply throughout the entire service lifecycle
Spare Parts Logistics Focus Day
Siemens Mobility
2019
Philip Klever
Cost validation in After Sales — What happens to spare parts costs and prices after series run-out?
Spare Parts Logistics Focus Day
BMW Group
2019
John Baker
Make or buy … or print — How additive manufacturing can revolutionize the parts supply chain and procurement
Spare Parts Logistics Focus Day
Daimler Buses
2019
Ralf Anderhofstadt
Pooling spare parts from multiple product divisions into one central hub
Spare Parts Logistics Focus Day
Liebherr
2019
Martin Barth
100% service for zero emission — Building up Customer Service for electric cars starting from a green field
Service Leaders Summit 2019
e.GO
2019
Bernhard Steinel
Blockchain for service-parts cross-border shipments
Service Leaders Summit 2019
IBM
2019
Jaap Hazewinkel
How humans keep up with increasing clock speed in service provisioning
Service Leaders Summit 2019
ASML
2019
Paul Enders
100% availability — Through digitalized lifecycle services in the rail industry
Service Leaders Summit 2019
Siemens Mobility
2019
Johannes Emmelheinz
Tailored, sustainable, connected — End-to-end digitized supply chain for services
Service Leaders Summit 2019
Schneider Electric
2019
Philippe Chevalet
Introduction of remote services in an industry that is digital by nature: Additive Manufacturing
Service Leaders Summit 2019
EOS
2019
Werner Kaiser
Spare parts as a Service (SPAAS) — The journey towards a digital ecosystems
Service Leaders Summit 2019
Vanderlande
2019
Florian Kriz
Combining the capabilities of various OEMs in one entirely digital operating model for many decentralized energy generation sites for B2B customers across Europe
Service Leaders Summit 2019
E.ON Connecting Energies
2019
Axel Dancker
Earning money with Remote Services — Strategies of commercialization in B2B
Service Leaders Summit 2019
Siemens Gas and Power
2019
Martin Stiegler
Frontiers of Maintenance — How the Industry 4.0 revolution is changing the way food and beverage manufacturers maintain their assets
Service Leaders Summit 2019
Tetra Pak
2019
Julia Dreja
Predictive maintenance in the wind turbine industry
Service Leaders Summit 2019
Nordex
2019
Christian Busdiecker
Value creating service level options beyond routine preventive maintenance
Service Leaders Summit 2019
GEA
2019
Anselm Schoenemakers
The challenge of digital transformation in a highly regulated environment
Service Leaders Summit 2019
Olympus Europa
2019
Diethard Vollmer
World Class Service — Service Excellence as imperative for future growth
Service Leaders Summit 2019
Bystronic
2019
Eamon Doherty
Easy Spare Next Generation — Realizing a seamless digital chain in material supply
Digital Transformation in Service Logistics
Siemens Mobility
2019
Torsten Wehrkamp
An example of digital roadmap in the aircraft maintenance business
Digital Transformation in Service Logistics
Air France Industries KLM Engineering & Maintenance
2019
Rodolphe Parisot
Accelerate service innovation through a new way of working — Hackathon
Digital Transformation in Service Logistics
Volvo Construction Equipment
2019
Nicolas Charluteau
How self-service tools can fuel spare parts growth
Digital Transformation in Service Logistics
Manitowoc
2019
Jérôme Chanel
Embarking on Digital Transformation — Where will you start your journey?
Digital Transformation in Service Logistics
Barkawi Management Consultants
2019
Oliver Bendig
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