Who we are

ISLA - Your Service Leaders Network

ISLA organizes conferences and other events where service and logistics professionals find the perfect opportunity for meeting, learning, sharing, and networking

ISLA at a glance

We are an international network of professionals with focus on Customer Service, After Sales Management, and Service Logistics in the digital age. As Your Service Leaders Network, we are dedicated to nothing but networking, sharing ideas, and learning. ISLA is Europe’s best forum for the exchange among senior managers in service and parts intensive businesses. With a membership base primarily made of leading Original Equipment Manufacturers (OEMs), it is independent and not commercially driven: Always striving to deliver 100% networking, exchange of experience, and opportunities to learn from one another. At meetings and conferences without distraction from sales pitches and marketing stands.

Membership advantages

Members-only events
Opportunity to join a free Service Leaders Circle with 8–12 senior managers from non-competing companies that allows an extensive exchange of ideas and views — in a unique atmosphere of mutual trust
Reduced attendance fees
Participants from a corporate member pay only a reduced price for attending a fee-based ISLA event (e.g. Service Leaders Summit). The discount which is significant depends on the event format.
Contacts
Active assistance in connecting you with peers from other companies/industries who are dealing with the same issues in striving for operational excellence and developing the service business
Knowledge
Full access to information on ISLA’s website which provides a collection of online recources, namely a triple-digit number of presentations made by industry speakers at past ISLA events.

Executive Board and Management

Dr. Bernd Garbe
Global Executive Officer Service
KSB
Eamon Doherty
Global Vice President Commercial Excellence
Bystronic
Magne Svendsen
Executive Vice President After Sales
Kverneland Group
Peter Rudzio
Managing Director Service and Parts
CLAAS
Simon Roberts
Senior Vice President Services
ATS Automation
Stefan Brehm
Vice President South East Asia — Pacific
Jungheinrich
Stephan März
Head of BU Web Fed and Member of the Group Executive Committee
BOBST
Ulf Nitz
Association Coordinator
ISLA

Apply for membership

If you are interested in becoming an ISLA member, please fill the form below to start the admission procedure. We will get back to you with the membership details and an official application form.

The small print

ISLA was founded in Munich in 2003 and is a registered association under German law (eingetragener Verein). If you are interested in the legal basis of ISLA’s work, please check out our statutes.

Our members