Who we are

ISLA - Your Service Leaders Network

ISLA organizes conferences and other events where service and logistics professionals find the perfect opportunity for meeting, learning, sharing, and networking

ISLA at a glance

We are an international network of professionals with focus on Customer Service, Lifecycle Solutions, and Service Logistics in the digital age. As Your Service Leaders Network, we are dedicated to nothing but networking, sharing ideas, and learning. ISLA is Europe’s best forum for the exchange among senior managers in service and parts intensive businesses. With a membership base primarily made of leading Original Equipment Manufacturers (OEMs), it is independent and not commercially driven: Always striving to deliver 100% networking, exchange of experience, and opportunities to learn from one another. At meetings and conferences without distraction from sales pitches and marketing stands.

Membership advantages

Notes on a board
Members-only events
Opportunity to join a free Service Leaders Circle with 8–12 senior managers from non-competing companies that allows an extensive exchange of ideas and views — in a unique atmosphere of mutual trust
Engaged people
Reduced attendance fees
Participants from a corporate member pay only a reduced price for attending a fee-based ISLA event (e.g. Service Leaders Summit). The discount which is significant depends on the event format.
Executives having a conversation
Contacts
Active assistance in connecting you with peers from other companies/industries who are dealing with the same issues in striving for operational excellence and developing the service business
Person taking notes
Knowledge
Full access to information on ISLA’s website which provides a collection of online recources, namely a triple-digit number of presentations made by industry speakers at past ISLA events.

Executive Board and Management

Alisha McCartney
Vice President Aftermarket Solutions
Caterpillar
Dr. Bernd Garbe
President KSB SupremeServ
KSB
Mathias Lentfer
Vice President After Sales
Jungheinrich
Oliver Bendig
Partner
Monitor Deloitte
Peter Rudzio
Vice President After Sales Products
CLAAS
Simon Roberts
Senior Vice President Services
ATS Automation
Stephan März
Vice President BU Pharma Liquid & Inspection
Syntegon
Ulf Nitz
Association Coordinator
ISLA

Apply for membership

If you are interested in becoming an ISLA member, please fill the form below to start the admission procedure. We will get back to you with the membership details and an official application form.

The small print

ISLA was founded in Munich in 2003 and is a registered association under German law (eingetragener Verein). If you are interested in the legal basis of ISLA’s work, please check out our statutes.

Our members

Agathon
LEMKEN
Liebherr
KARL STORZ
Carousel Logistics
Syncron
Wärtsilä
HAVER & BOECKER
Philips
Hitachi Zosen Inova
Manitou Group
DMG MORI
Plasser & Theurer
Siemens Healthineers
Caterpillar
Palfinger
GEA
Domino Printing
Crown
Bystronic
ATS Automation
Heidelberg
Jungheinrich
Bühler
Katoen Natie
Biesse
thyssenkrupp Polysius
BOMAG
RATIONAL
Dürr Group
ABB
KraussMaffei
Rosenbauer
Tecan
Normet
Kramp
Hellmann
time:matters
Gerhard Schubert
Nordex
Festo
Gorenje
STIHL
Komax
Viessmann
TK Elevator
Koenig & Bauer
BHS Corrugated
GF Machining Solutions
Burckhardt Compression
Applied Materials
KSB
Kverneland Group
Schindler
CLAAS