The Connected Service Focus Day was organized in cooperation with ISLA’s long-time member Crown. It took place at the company’s European HQ in Feldkirchen near Munich. Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering and technology, and superior after-sales service. The company develops, produces and sells a broad range of forklifts, as well as automation and fleet management technologies. Crown’s global headquarters is located in New Bremen, Ohio, USA. Its employees number more than 16,000 worldwide. Crown operates a service and distribution network that exceeds 500 retail locations in over 80 countries. As part of the Munich Metropolitan Region and with direct autobahn access, the venue in Feldkirchen is easy to reach. Munich Airport is a 40 km car drive away, and the suburban train to Munich Central Stations takes 25 minutes.