Connected Service Focus Day

An event hosted by Crown Gabelstapler
 Date:
November 19, 2019
 Date:
November 19, 2019
,
9:00 am
 Location:
Feldkirchen (Germany)
Poor Overall Equipment Effectiveness and unplanned downtime spoil customer satisfaction and ruin a manufacturer’s reputation. Therefore, preventive maintenance has been the standard for decades: Technicians maintain systems at fixed intervals to ensure continuous availability — time-based rather than condition-based. While breakdowns are reduced, the risk of failures remains, waste in life cycles of spare parts may be caused, and money is lost if maintenance occurs too often. Predictive maintenance is the strategy to maintain a machine before failure, but run it as long as possible without interruption. It utilizes a wealth of sensor-collected data and advanced analytics to predict failures well before immediate action has to be taken. Since predictive maintenance works only for connected equipment, it is always a connected service. As a forum to discuss the challenges and opportunities of a connected service strategy, this Focus Day brought together senior managers for an exchange of views and experience from across industries.

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Presenting companies

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Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Magne Svendsen
Executive Vice President After Sales
Kverneland Group
Dean Alt
Director Customer Support EMEA
Crown
Oliver Bendig
Partner
Monitor Deloitte
Alexander Driss
Project Manager Business Developement
Heidelberg
Philip Galek
Manager Insite Support EMEA (New Technology)
Crown
Dr. Florian Plentinger
IoT Strategy Lead
Munich Re
Philip Smole
Executive Vice President Corporate Incubator PALFINGER 21st
Palfinger
Felix Piet Krüger
Vice President After Sales and MAN DigitalService
MAN Truck and Bus
host

The Connected Service Focus Day was organized in cooperation with ISLA’s long-time member Crown. It took place at the company’s European HQ in Feldkirchen near Munich. Crown is one of the world’s largest material handling companies with a reputation for award-winning product design, advanced engineering and technology, and superior after-sales service. The company develops, produces and sells a broad range of forklifts, as well as automation and fleet management technologies. Crown’s global headquarters is located in New Bremen, Ohio, USA. Its employees number more than 16,000 worldwide. Crown operates a service and distribution network that exceeds 500 retail locations in over 80 countries. As part of the Munich Metropolitan Region and with direct autobahn access, the venue in Feldkirchen is easy to reach. Munich Airport is a 40 km car drive away, and the suburban train to Munich Central Stations takes 25 minutes.

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Agenda

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Participating companies

The event was attended by companies from various industries, including:
AGCO
,
Ali Group
,
ASSA ABLOY
,
ATS Automation
,
BMW Group
,
CLAAS
,
DMG MORI
,
Electrolux
,
Endress+Hauser
,
Hyster-Yale
,
Jungheinrich
,
Katoen Natie
,
KraussMaffei
,
KSB
,
Kverneland Group
,
MAN Energy Solutions
,
Manitou Group
,
Neovia Logistics
,
RATIONAL
,
TITAN Umreifungstechnik
,
Volvo Trucks
,
and others
,

Presentations

Crown
Philip Galek
The challenge of turning data into knowledge to predict problems before they occur
Monitor Deloitte
Oliver Bendig
Understanding the machine — How to make predictive maintenance strategies more effective?
Heidelberg
Alexander Driss
Time to rethink the world of service — Subscription as a new business model in the printing industry
MAN Truck and Bus
Felix Piet Krüger
Connected trucks and drivers — Closing the circle for aftermarket solutions
Munich Re
Dr. Florian Plentinger
Industrial IoT-enabled services from a risk management point of view
Palfinger
Philip Smole
Let’s shape the future together — Using a corporate incubator to grow ideas into new products, solutions, and business models
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