Service Leaders Summit Days 2021

Online conference with three sessions of three hours
 Date:
June 15, 2021
June 22, 2021
 Date:
June 15, 2021
,
2:00 pm
5:15 pm
 Date:
June 15, 16 and 22, 2021, 3 hours per day
 Location:
Online // Berlin & Dusseldorf
Regardless of the industry, leaders in customer service, after sales management and spare parts logistics strive for delivering an excellent and consistent service: to everyone, everywhere, every time. The pandemic has been brutally stress-testing our strategies, organizations and processes, but emphasized once again the great importance of service in managing an economic crisis — and in generating growth. Due the pandemic, the 2021 edition of ISLA’s annual conference went online and provided three online sessions of three hours, each packed with industry insights, information and case studies from leading manufacturers.

Circle members

Presenting companies

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Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Hans-Werner Albrecht
Managing Director Technical Services
RATIONAL
Jost Bendel
Global Head Existing Installation Fulfillment
Schindler
Oliver Bendig
Partner
Monitor Deloitte
Philipp von Breitenbuch
Group Lead Product Management PLANTSERV
Linde
Maxime Deroch
President Services & Solutions
Manitou Group
Dietmar Düsing
Head of Logistics
CLAAS
Volker Ganz
Vice President Customer Excellence Digital & Service Solutions
KraussMaffei
Annika Junghanns
Senior Product Manager Technical Services
RATIONAL
Dr. Ferdinand Kühner
Managing Director PLANTSERV
Linde
Tina Lilje
Head of Customer Experience
Philips
Dr. Stefan Lutz
Director Aftersales Marketqualification & Processes
Porsche
Wolf Mueller
Global Head of Service
Hitachi ABB Power Grids
Peter Rudzio
Managing Director Service and Parts
CLAAS
Dr. Thomas Schneider
Managing Director Research + Development
TRUMPF
Ivo Siebers
Senior Vice President Global Logistics
TK Elevator
Frédéric Vanhove
Product Manager Services
Barco
Frank Velthuis
Director Digital Product Development
Wärtsilä
Johannes Winter
Director Operations Services
Doppelmayr

Agenda

Time
Task
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Participating companies

The event was attended by companies from various industries, including:
Companies from various industries have registered for attendance so far, including:
ABB
,
Agfa
,
Ali Group
,
Alfen
,
Alstom
,
ANDRITZ
,
ATS Automation
,
Big Dutchman
,
BOBST
,
BOMAG
,
Bühler
,
Burckhardt Compression
,
Bystronic
,
Canon Medical Systems
,
Carousel Logistics
,
Crown
,
DAF Trucks
,
DMG MORI
,
FLSmidth
,
Gema Switzerland
,
Gorenje
,
Heidelberg
,
Hellmann
,
Henny Penny
,
Jungheinrich
,
Katoen Natie
,
Körber Tissue
,
KSB
,
Kverneland Group
,
Liebherr
,
MAN Energy Solutions
,
Navistar
,
Nordex
,
PENTAX Medical
,
Pöttinger
,
Rieter
,
SDF Group
,
Siemens Healthineers
,
Sumitomo (SHI) Demag
,
Syncron
,
Terex
,
Thermo King
,
time:matters
,
Volvo Group
,
WEINIG
,
and others
,

Presentations

Barco
Frédéric Vanhove
How to deliver an an OEM’s promise to become a hardware + software + services company and to manage the transition from classic services to co-delivering added value jointly with service partners
Barco
Frédéric Vanhove
How to deliver an an OEM’s promise to become a hardware + software + services company and to manage the transition from classic services to co-delivering added value jointly with service partners (Recording)
CLAAS
Dietmar Düsing
Meeting the ever-growing requirements in a seasonal business through standardization, automation and digitalization in spare parts logistics
CLAAS
Dietmar Düsing
Meeting the ever-growing requirements in a seasonal business through standardization, automation and digitalization in spare parts logistics (Recording)
Doppelmayr
Johannes Winter
A cable car’s manufacturer’s journey to becoming a provider of Mobility as a Service
Doppelmayr
Johannes Winter
A cable car’s manufacturer’s journey to becoming a provider of Mobility as a Service (Recording)
KraussMaffei
Volker Ganz
Digitalization — Cultural change or cultural clash?
KraussMaffei
Volker Ganz
Digitalization — Cultural change or cultural clash? (Recording)
Linde
Dr. Ferdinand Kühner
Philipp von Breitenbuch
Growing services within an EPC group — Learning from digital failure led us to digital success in Virtual Reality Training
Linde
Dr. Ferdinand Kühner
Philipp von Breitenbuch
Growing services within an EPC group — Learning from digital failure led us to digital success in Virtual Reality Training (Recording)
Manitou Group
Maxime Deroch
Enhance customer satisfaction in a heterogenous market while servicing increasingly complex product ranges
Manitou Group
Maxime Deroch
Enhance customer satisfaction in a heterogenous market while servicing increasingly complex product ranges (Recording)
Monitor Deloitte
Oliver Bendig
Scenarios for a successful future
Monitor Deloitte
Oliver Bendig
Scenarios for a successful future (recording)
Various companies
Jost Bendel
Oliver Bendig
Wolf Mueller
Dr. Thomas Schneider
Panel Discussion on XaaS — Myth or soon reality?(recording)
Philips
Tina Lilje
Great service doesn’t just happen — Designing for a better customer experience
Philips
Tina Lilje
Great service doesn’t just happen — Designing for a better customer experience (Recording)
Porsche
Dr. Stefan Lutz
Investing in aftersales education: a win-win situation?
Porsche
Dr. Stefan Lutz
Investing in aftersales education: a win-win situation? (Recording)
RATIONAL
Hans-Werner Albrecht
Annika Junghanns
How a virus put an end to a persistent belief in live trainings — Changing the training culture of a global field force
RATIONAL
Hans-Werner Albrecht
Annika Junghanns
How a virus put an end to a persistent belief in live trainings — Changing the training culture of a global field force (Recording)
TK Elevator
Ivo Siebers
Spare Parts Logistics in the times of digital transformation
TK Elevator
Ivo Siebers
Spare Parts Logistics in the times of digital transformation (Recording)
Wärtsilä
Frank Velthuis
Predictive Maintenance — Leveraging Artificial Intelligence to make equipment experts more proactive
Wärtsilä
Frank Velthuis
Predictive Maintenance — Leveraging Artificial Intelligence to make equipment experts more proactive (Recording)
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