Service Leaders Summit Days 2021

Online conference with three sessions of three hours
 Date:
June 15, 2021
June 22, 2021
 Date:
June 15, 2021
,
2:00 pm
5:15 pm
 Date:
June 15, 16 and 22, 2021, 3 hours per day
 Location:
Online // Berlin & Dusseldorf
Regardless of the industry, leaders in customer service, after sales management and spare parts logistics strive for delivering an excellent and consistent service: to everyone, everywhere, every time. The pandemic has been brutally stress-testing our strategies, organizations and processes, but emphasized once again the great importance of service in managing an economic crisis — and in generating growth. Due the pandemic, the 2021 edition of ISLA’s annual conference goes online. Join us from wherever you are for three sessions of three hours, each packed with industry insights, information and case studies from leading manufacturers.

Circle members

Presenting companies

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Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Hans-Werner Albrecht
Managing Director Technical Services
RATIONAL
Oliver Bendig
Partner
Monitor Deloitte
Maxime Deroch
President Services & Solutions
Manitou Group
Dietmar Düsing
Head of Logistics
CLAAS
Volker Ganz
Vice President Customer Excellence Digital & Service Solutions
KraussMaffei
Annika Junghanns
Senior Product Manager Technical Services
RATIONAL
Tina Lilje
Head of Customer Experience
Philips
Dr. Stefan Lutz
Director Aftersales Marketqualification & Processes
Porsche
Ivo Siebers
Senior Vice President Global Logistics
TK Elevator
Frédéric Vanhove
Product Manager Services
Barco
Johannes Winter
Director Operations Services
Doppelmayr

Agenda

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Task
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Participating companies

The event was attended by companies from various industries, including:
Companies from various industries have registered for attendance so far, including:
Alstom
,
BOBST
,
Burckhardt Compression
,
Bystronic
,
Crown
,
Gema Switzerland
,
Heidelberg
,
Henny Penny
,
Jungheinrich
,
Katoen Natie
,
KSB
,
Kverneland Group
,
MAN Energy Solutions
,
PENTAX Medical
,
time:matters
,
and others
,

Presentations

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Activities

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