Swiss Service Champions Focus Day

A free event from Zurich on Zoom
 Date:
April 13, 2021
April 13, 2021
 Date:
April 13, 2021
,
10:00 am
4:00 pm
 Date:
 Location:
Online // Zurich
Manufacturing companies from Switzerland are the best example that service makes the difference. No doubt, Swiss Made stands for premium quality, cutting-edge technology, and superb craftsmanship. But like in other Western countries, wage and general costs in Switzerland are high (with the additional burden of a strong currency). Emerging competitors are catching up technologically. To stay ahead of the pack under these circumstances, an excellent service is paramount, and new digital services must complement or even replace the classic service portfolio. At ISLA’s Swiss Service Champions Focus Day, leading manufacturers from Switzerland shared their journey to best-in-class service and why they see the development and expansion of service business as a key growth strategy.

Circle members

Presenting companies

show all

Topics

Logistics
Additive Manufacturing
Eos quidem assumenda sint est. Aut sit eveniet quas. Illo magnam consequatur itaque ullam odio qui non voluptatum. Quaerat nihil dolorem dolorum necessitatibus dolores iusto praesentium. Enim aut ex. Quia numquam et magni nulla voluptatibus molestias et vel qui. Fuga repellat cupiditate
Industrial 3D Printing
Est ea et consequuntur aperiam accusamus in. Aut soluta eaque commodi facilis doloribus animi in. Culpa laudantium unde. Beatae inventore dolorum commodi sit ipsa. Non voluptatem exercitationem consequatur ipsa dignissimos incidunt reprehenderit suscipit natus. Numquam id qui nisi quo a
Spare Parts
Voluptas dolores aliquid voluptatem velit molestiae dolor odit totam. Quia quisquam debitis. Suscipit quasi tempora quis. Culpa veritatis veritatis. Recusandae voluptas molestias nam
Supply Chain Management
Illo eum aut sapiente fuga labore dolore optio delectus dolore. Ut est officiis. Officiis voluptatum itaque nobis fugiat illo sit iusto. Dolores voluptatem consequuntur sit et dolores quaerat et ad id. Minima sint deserunt dicta earum in
After Sales Service
Aut voluptatibus quod vero voluptatem vero in sed molestiae. Non ut qui ratione et. Nesciunt cupiditate blanditiis ut voluptatem ullam qui dolorem possimus. Maxime eligendi quia consequatur sint omnis et nesciunt et. Qui accusantium quis eos quis illo quia nequ
Procurement
Aliquid enim nulla aut et non esse ut sunt voluptas. Dolor consequuntur dolor minima ab corrupti. Ex amet blanditiis aut quae ea officiis quia. In ut voluptate eum et esse. Quibusdam cupiditate minima. Accusamus tempora rem aut voluptas. Porro maiores unde soluta. Porro ut maxime omnis vitae dele
Automotive
Nihil sed vero eaque aliquid et neque impedit. Sed id a natus voluptas tenetur et. Voluptas ullam rerum ut consectetur veritatis non et doloribus neque. Fugiat autem minima autem facilis e
Obsolescence Management
Veniam maiores suscipit ut aut ab ex est itaque. Saepe odit aut molestiae sint qui facilis officia quis. Vero quidem ut deleniti illo excepturi tenetur ipsum id maxime. Minus quas ea quae aut cum odit cupiditate. Delectus dolorem numquam cupiditate architec
Lifecycle Management
Ut officiis voluptatum voluptas facere possimus odio ullam magnam. Beatae esse fugit. A ea itaque ullam libero ratione atque sapiente. Natus distinctio deleniti pariatur reprehenderit laboriosam sit. Nobis error facere est omnis di
Rail
Voluptatibus ut voluptate aut hic dolorem tenetur quod sint placeat. Recusandae dolor nostrum dolor dolores dolor fuga deleniti. Esse molestiae amet quia sint nam aspernatur rerum. Officia molestiae sit porro nam consequuntur illum quos consequatur.

Speakers

Participants

Oliver Bendig
Partner
Monitor Deloitte
Eamon Doherty
Chief Service Officer
Bystronic
Wolf Mueller
Global Head of Service
Hitachi ABB Power Grids
Markus Koch
National Sector Leader Industrial Products
Deloitte Switzerland
Julien Laran
Head of Business Unit Services & Performance and Member of Group Executive Committee
BOBST
Tjark de Vries
Head of Global Customer Service
Bühler

Agenda

Time
Task
Tuesday, 13th April

Presentation and Q&A

There is no one single answer — A consistent service is always based on a holistic approach

Julien Laran, BOBST

Presentation and Q&A

Shaping the future of digital service partnerships today

Mercedes Jul, Hitachi ABB Power Grids

Presentation and Q&A

Managing through crisis and coming out stronger

Eamon Doherty, Bystronic

Presentation and Q&A

Rolling out a new service strategy during the pandemic

Tjark de Vries, Bühler

Load more

Participating companies

The event was attended by companies from various industries, including:
Companies from various industries have registered for attendance so far, including:
ABB
,
AGCO
,
Alfen
,
Ali Group
,
Applied Materials
,
Barco
,
BAUER Group
,
Bosch Rexroth
,
Bucher Emhart Glass
,
Bucher Industries
,
Burckhardt Compression
,
CHIRON
,
Electrolux
,
Endress+Hauser
,
FANUC
,
Ferag
,
Fives
,
Franke
,
GEA
,
Gema Switzerland
,
GF Machining Solutions
,
Hitachi
,
Hitachi Zosen Inova
,
Johnson Controls
,
Kärcher
,
KSB
,
Kverneland Group
,
Landis+Gyr
,
Linde
,
MAN Truck and Bus
,
Munich Re
,
Normet
,
Oerlikon
,
Ottobock
,
Philips
,
Primetals Technologies
,
RENK-MAAG
,
Rieter
,
Robatech
,
Rychiger
,
Sandvik
,
Schindler
,
SICK
,
Sulzer
,
Tetra Pak
,
Vanderlande
,
Wärtsilä
,
and others
,

Presentations

Bystronic
Eamon Doherty
Managing through crisis and coming out stronger
Bühler
Tjark de Vries
Rolling out a new service strategy during the pandemic
Hitachi ABB Power Grids
Wolf Mueller
Shaping the future of digital service partnerships today
Various companies
Various speakers
Swiss Service Champions Focus Day (recording)
load more Presentations

Activities

Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

Past Webinars

all past EVENTS

Our members