Swiss Service Champions Focus Day

A free hybrid event on Zoom and in Zurich
 Date:
April 13, 2021
April 13, 2021
 Date:
April 13, 2021
,
10:00 am
4:00 pm
 Location:
Online // Zurich
Manufacturing companies from Switzerland are the best example that service makes the difference. No doubt, Swiss Made stands for premium quality, cutting-edge technology, and superb craftsmanship. But like in other Western countries, wage and general costs in Switzerland are high (with the additional burden of a strong currency). Emerging competitors are catching up technologically. To stay ahead of the pack under these circumstances, an excellent service is paramount, and new digital services must complement or even replace the classic service portfolio. At ISLA’s Swiss Service Champions Focus Day, leading manufacturers from Switzerland will share their journey to best-in-class service and why they see the development and expansion of service business as a key growth strategy.

Circle members

Presenting companies

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Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Eamon Doherty
Chief Service Officer
Bystronic
Julien Laran
Head of Business Unit Services & Performance and Member of Group Executive Committee
BOBST
Tjark de Vries
Head of Global Customer Service
Bühler
Markus Koch
National Sector Leader Industrial Products
Deloitte Switzerland

Agenda

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Participating companies

The event was attended by companies from various industries, including:
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Presentations

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Activities

Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

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