Ideas Exchange “Connected Machines”

A members & invitation only event hosted by BOBST
 Date:
March 28, 2017
 Date:
March 28, 2017
,
10:00 am
 Location:
Mex (Switzerland)
Superior customer service always means minimizing downtime while maximizing product performance — at reasonable costs. With high-speed connectivity, data collected from machine-embedded sensors and cloud-based data analytics, OEMs can draw on powerful tools to ensure maximum uptime and optimal performance of their products. It will be hard to find a service manager these days who is not aware of the great potential that the “Internet of Things” has for after sales services. But most of us have just begun the journey and are working on concepts and solutions to transform service models from reactive to proactive. This is why ISLA combined its general meeting of members 2017 with an Ideas Exchange focusing on “connected machines” and on how they can help create and regain service market share. ISLA members and hand-picked managers from non-member OEMs attended to share their views, learn from each other, and discuss the opportunities and challenges in different industries. What are the pitfalls to avoid? The obstacles to overcome? The changes to make?

Circle members

Presenting companies

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Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
Illo eum aut sapiente fuga labore dolore optio delectus dolore. Ut est officiis. Officiis voluptatum itaque nobis fugiat illo sit iusto. Dolores voluptatem consequuntur sit et dolores quaerat et ad id. Minima sint deserunt dicta earum in
After Sales Service
Aut voluptatibus quod vero voluptatem vero in sed molestiae. Non ut qui ratione et. Nesciunt cupiditate blanditiis ut voluptatem ullam qui dolorem possimus. Maxime eligendi quia consequatur sint omnis et nesciunt et. Qui accusantium quis eos quis illo quia nequ
Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Tom Bertheau
Global Product Manager Condition Monitoring
ABB
Stephan März
Head of BU Services and Member of the Group Executive Committee
BOBST
Peter Rudzio
Managing Director Service and Parts
CLAAS
Bernhard Steinel
Senior Vice President Global SystemService
Heidelberg
host

The Ideas Exchange took place at the headquarters of BOBST in Mex in French-speaking Switzerland, about 10 km out of Lausanne. The new office building there had been inaugurated in 2013, after relocating the historical facility at Prilly to Mex and bringing BOBST’s manufacturing operations to a single site. BOBST is a machine manufacturer for the flexible material, folding carton, and corrugated board industries for their increasingly complex packaging processes. With more than 20,000 machines active across the globe, BOBST covers over 50% of the packing industry. It is also on the forefront of developing and launching services for connected machines.

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Agenda

Time
Task
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Participating companies

The event was attended by companies from various industries, including:
B. Braun
,
Gerhard Schubert
,
Gorenje
,
HAVER & BOECKER
,
Jungheinrich
,
KARL MAYER
,
Philips
,
RATIONAL
,
and others
,

Presentations

ABB
Tom Bertheau
Motors that let you know when it’s time for a service
BOBST
Stephan März
Regaining market share through connected machines
CLAAS
Peter Rudzio
Connected Machines — Telematics driven benefits for After Sales
Heidelberg
Bernhard Steinel
Connected Service — From Big Data to Smart Data creating better service and customer benefit
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Activities

Past Service Leaders Circles

Past Focus Days

Past Service Leaders Summits

Past Webinars

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