Service Innovation Webinar

Making the transformation from analog to online a reality
 Date:
November 24, 2020
 Date:
November 24, 2020
,
3:00 pm
 Location:
Online
In a short survey conducted at ISLA’s Live Virtual Focus Day in October 2020, 93% of the participants voted that new digital business models need to be born in Aftersales to make an impact for customers. Although this might be a bit biased (we asked a group of service & parts professionals), there is little doubt that aftersales service is a main driver of digitally-enabled innovation. In this webinar, Siemens Healthineers and Schindler will present innovative projects that have made service processes more efficient, faster, and more transparent, and created added value for the customer.

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Presenting companies

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Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Dr. Frank Debus
Vice President Customer Service Managed Logistics
Siemens Healthineers
Dr. Janina Beilner
Senior Vice President Education Services
Siemens Healthineers
Heiko Ansorge
Head of Supply Chain Solutions
Siemens Healthineers
Michel de Oliveira Mello
Head of Logistics and Service Center Brazil
Schindler
Oliver Bendig
Partner
Monitor Deloitte

Agenda

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Participating companies

The event was attended by companies from various industries, including:
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Presentations

Schindler
Michel de Oliveira Mello
Ensuring an excellent service in a country of continental size with multiple megacities
Siemens Healthineers
Dr. Frank Debus
Dr. Janina Beilner
Heiko Ansorge
Always on. Always in touch: 1) Digital and onsite experience in education, and 2) End2End service parts visibility by using smart sensor trackers
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