Service Logistics Innovation Focus Day

An event hosted by Siemens Healthineers
 Date:
October 10, 2017
 Date:
October 10, 2017
,
9:00 am
 Location:
Erlangen (Germany)
It was in 2000, when Carly Fiorina, CEO of Hewlett Packard, said: “If it can be digitized, it will be.” From a 2017 perspective, there was little doubt that she had been right. Digitalization is a true game changer for all aftersales processes, broadening the focus of service logistics beyond inventory and transportation management. Today, Service Logistics means much more than delivering the right part to the right place at the right time. Service Logistics is ensuring maximum uptime, productivity and performance of equipment in both B2B and B2C environments. Excellent service is based on the management and movement of material, data, and people — to build a fully integrated service supply chain that provides real-time end-to-end visibility for all involved. Most manufacturers of industrial and consumer goods are well aware of the huge opportunities that digitalization offers, as are their customers. Thus, customers have higher expectations and are going to want more: More speed, more flexibility, more customization, more accuracy … you name it. This Focus Day provided a forum to discuss the impact of Big Data, the Internet of Things, Augmented Reality, advanced automation, autonomous systems, 3D printing and other (potentially disruptive) technologies on Service Supply Chains.

Circle members

Presenting companies

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Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Dr. Frank Debus
Vice President Customer Service Managed Logistics
Siemens Healthineers
Kai-Uwe Mietzner
Head of Business Innovations, Spare Parts Services
Siemens Mobility
Tim Garfield
Vice President Logistics Service & Former CIO
Neovia Logistics
Michael Grytz
Head of New Services
HENSOLDT
Prof. Dr. Martin Matzner
Chair of Digital Industrial Service Systems
Friedrich-August-Universität Erlangen-Nürnberg (FAU)
host

The Service Logistics Innovation Focus was organized in cooperation with ISLA’s member Siemens Healthineers. It  took place at the Siemens Training Center in Erlangen (Allee am Röthelheimpark 3, 91052 Erlangen, Germany). Siemens Healthineers is the separately managed healthcare business of Siemens AG. A leader in medical technology, Siemens Healthineers is constantly innovating its portfolio of products and services in its core areas of diagnostic and therapeutic imaging and in laboratory diagnostics and molecular medicine. Siemens Healthineers is also actively developing its digital health services and enterprise services. The company generated revenue of €13.5 bn in fiscal 2016 with about 46,000 employees worldwide.

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Agenda

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Participating companies

The event was attended by companies from various industries, including:
Agfa
,
Air France Industries KLM Engineering & Maintenance
,
Airbus Helicopters
,
CNH Industrial
,
Crown
,
Heidelberg
,
Hitachi
,
John Deere
,
Kverneland Group
,
MAN Diesel & Turbo
,
Manitou Group
,
Océ
,
Philips
,
Sennebogen
,
and others
,

Presentations

Siemens Healthineers
Dr. Frank Debus
Digitalization as opportunity for Service Logistics Innovation
Siemens Mobility
Kai-Uwe Mietzner
Make it easy — Automatic spare parts identification via mobile phone app, and improved replacements through additive manufacturing
HENSOLDT
Michael Grytz
If nothing else matters but availability — A mobile solution for decentralized 3D printing of spare parts at remote locations
Friedrich-August-Universität Erlangen-Nürnberg (FAU)
Prof. Dr. Martin Matzner
Digital Service Systems — The researcher’s point of view
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Activities

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