Service & Logistics Summit 2016

Entering a new era of technology-enabled services and operations
 Date:
April 12, 2016
April 13, 2016
 Date:
April 12, 2016
,
9:00 am
4:00 pm
 Location:
Düsseldorf (Germany)

Circle members

Presenting companies

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Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Tzvika Barkai
Vice President Service Supply Chain Management and Logistics
Orbotech
Dr. Mareike Böger
Head of Additive Manufacturing Solutions, Airbus Material and Logistics Management
Airbus
Hugues Chatelain
Director Parts, Service and Customer Care Switzerland
Fiat Chrysler Automobiles
Ger Comyns
Senior Director Service Part Supply Chain Programs
Philips
Dr. Frank Debus
Senior Vice President Global Customer Service Material Logistics
Siemens Healthcare
Dr. Marc Hübbers
General Manager Service Operations Forging Europe
SMS Group
Benedikt König
General Manager Operations Support
Wärtsilä
Dr. Martin Krüger
Senior Scientist Life Cycle/Service Science ABB Corporate Research
ABB
Anthony van der Ley
CEO and Speaker of the Management Board
LEMKEN
Stephan März
Head of BU Services and Member of the Group Executive Committee
BOBST
Jukka Pihamaa
Vice President Supply Chain Services Business Line
Valmet
Ivo Siebers
Senior Vice President Global Logistics
thyssenkrupp Elevator
Magne Svendsen
Executive Vice President After Sales
Kverneland Group
Ulrich Timcke
CEO Service and Parts
CLAAS
André Truszkowski-Jonas
Head of Business Support Customer Services
Siemens Mobility
Kai Wrede
Director Logistics and Inventory Control Europe
Suzuki
Wayne Dye
General Manager Parts and Accessories UK and Ireland
Suzuki

Agenda

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Task
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Participating companies

The event was attended by companies from various industries, including:
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Presentations

ABB
Dr. Martin Krüger
Beyond the hype — Delivering services in the Internet of Things, Services and People (IoTSP)
BOBST
Stephan März
Growing through High Added Value Services
CLAAS
Ulrich Timcke
Delivering superior customer experience via dealers
Fiat Chrysler Automobiles
Hugues Chatelain
Growth strategy in the Automotive Aftermarket — The urge to cooperate to regain foothold in 4–10 year car parc segment
Kverneland Group
Magne Svendsen
Service Supply Chain Excellence — A Strategic Plan improving margin position for parts while enhancing customer satisfaction
LEMKEN
Anthony van der Ley
Global Service Excellence through ownership and accountability
Orbotech
Tzvika Barkai
The Service Supply Chain as the strategic competitive edge of customer service organizations
SMS Group
Dr. Marc Hübbers
Smart Services within steel making and processing industries — New business opportunities for After Sales
Siemens Healthcare
Dr. Frank Debus
The digital transformation of service supply chains
Siemens Mobility
André Truszkowski-Jonas
Service Inventory Transformation driven by Additive Manufacturing of Spare Parts?
Suzuki
Kai Wrede
Wayne Dye
Delivering results
Valmet
Jukka Pihamaa
Post-Merger Integration — How to integrate new companies in to the spare parts process
Wärtsilä
Benedikt König
Differentiated Service Levels in Spare Parts Supply
thyssenkrupp Elevator
Ivo Siebers
Industry 4.0 — Connecting elevators in the Cloud for Predictive Maintenance
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