Service Leaders Summit 2019

Paving the way for the digital transformation
 Date:
May 15, 2019
May 16, 2019
 Date:
May 15, 2019
,
9:30 am
4:00 pm
 Location:
Rotterdam (The Netherlands)
In Customer Service and Service Logistics, digitally enabled processes have been in place for many years. But the journey to digitalization from end to end has just begun. More data than ever before is available and accessible. Technologies like the Internet of Things, Big Data, Cloud Computing, Augmented Reality, and Artificial Intelligence are evolving rapidly. They are becoming powerful tools to optimize processes, innovate services, eventually bring predictive maintenance to life, and create new business models. Regardless of how digitally mature your organization is, service leaders cannot afford not to put digital transformation high on their agenda. At the Service Leaders Summit 2019, peers from various industries met and discussed how to get ready for the transition, adapt operations to new technologies, and stay ahead of the pack in terms of overall customer satisfaction.

Circle members

Presenting companies

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Topics

Logistics
Additive Manufacturing
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Industrial 3D Printing
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Spare Parts
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Supply Chain Management
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After Sales Service
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Procurement
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Automotive
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Obsolescence Management
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Lifecycle Management
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Rail
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Speakers

Participants

Christian Busdiecker
Senior Vice President Service Europe
Nordex
Philippe Chevalet
Global Head Field Services Supply Chain
Schneider Electric
Axel Dancker
Head of Operation
E.ON Connecting Energies
Eamon Doherty
Global Vice President Commercial Excellence
Bystronic
Julia Dreja
Global Program Manager Predictive Maintenance
Tetra Pak
Johannes Emmelheinz
CEO Mobility Customer Services
Siemens Mobility
Paul Enders
Director Customer Supply Chain Management
ASML
Jaap Hazewinkel
Manager Strategy & Transformation IBM Service Parts Operations
IBM
Werner Kaiser
Director Global Service
EOS
Robert Keller
Vice President Global Service
Bizerba
Florian Kriz
Manager E-Commerce & Product Management Global Spare Parts
Vanderlande
Anselm Schoenemakers
Senior Director Extended Life Services
GEA
Bernhard Steinel
Vice President After Sales
e.GO
Martin Stiegler
Vice President Customer Service Industrial Steam Turbines
Siemens Gas and Power
Diethard Vollmer
Director Services and Solutions Medical Systems
Olympus Europa
Stephan März
Head of BU Web Fed and Member of the Group Executive Committee
BOBST

Agenda

Time
Task
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Participating companies

The event was attended by companies from various industries, including:
ABB
,
Accuray
,
AGCO
,
Airbus Helicopters
,
Air France Industries KLM Engineering & Maintenance
,
ATS Automation
,
CLAAS
,
Crown
,
DAF Trucks
,
Gerhard Schubert
,
Giesecke & Devrient
,
Gorenje
,
Heidelberg
,
Hitachi
,
Jungheinrich
,
KSB
,
Kverneland Group
,
Liebherr
,
MAN Energy Solutions
,
Manitou Group
,
Manitowoc
,
Philips
,
RATIONAL
,
Schindler
,
Siemens Healthineers
,
and others
,

Presentations

ASML
Paul Enders
How humans keep up with increasing clock speed in service provisioning
Bystronic
Eamon Doherty
World Class Service — Service Excellence as imperative for future growth
E.ON Connecting Energies
Axel Dancker
Combining the capabilities of various OEMs in one entirely digital operating model for many decentralized energy generation sites for B2B customers across Europe
EOS
Werner Kaiser
Introduction of remote services in an industry that is digital by nature: Additive Manufacturing
GEA
Anselm Schoenemakers
Value creating service level options beyond routine preventive maintenance
IBM
Jaap Hazewinkel
Blockchain for service-parts cross-border shipments
Nordex
Christian Busdiecker
Predictive maintenance in the wind turbine industry
Olympus Europa
Diethard Vollmer
The challenge of digital transformation in a highly regulated environment
Schneider Electric
Philippe Chevalet
Tailored, sustainable, connected — End-to-end digitized supply chain for services
Siemens Gas and Power
Martin Stiegler
Earning money with Remote Services — Strategies of commercialization in B2B
Siemens Mobility
Johannes Emmelheinz
100% availability — Through digitalized lifecycle services in the rail industry
Tetra Pak
Julia Dreja
Frontiers of Maintenance — How the Industry 4.0 revolution is changing the way food and beverage manufacturers maintain their assets
Vanderlande
Florian Kriz
Spare parts as a Service (SPAAS) — The journey towards a digital ecosystems
e.GO
Bernhard Steinel
100% service for zero emission — Building up Customer Service for electric cars starting from a green field
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