Focus Day “Creating trust in and through digital solutions”

The first meeting of the Service Leaders Circle #3 will address the topic of End-to-End Aftersales IT/IIoT Landscape Assessment. This topic has been already on the agenda of two other members-only groups who had fruitfull discussions on aftersales specific IT requirements.

The global heads of service from leading OEMs will come together remotely, to address key IT challenges along the entire service value chain, share best practices on specific applications and systems, and bring aftersales specific requirements more into the center of IT discussions.

This meeting was an opportunity to address key IT challenges along the entire service value chain, to highlight the key elements of a consistent and comprehensive aftersales IT architecture, and to share best practices on specific applications and systems.

The purpose of this members-only online meeting was to review different organizational structures in aftersales, to discuss their pros and cons, and define steps to adapt an organization model to the specific requirements in different industries. The meeting was one-time only, but supposed to kick-off subsequent bilateral talks.

Under the motto “Paving the way for the digital transformation“ more than 15 speakers from leading OEMs like ASM, GEA, Olympus, Siemens and Tetra Pak gave an insight into their projects and strategies to adapt to new technologies and stay ahead of the pack in terms of overall customer satisfaction. The event was ISLA’s 11th European Conference on Customer Service and Service Logistics.

All aspects of an excellent and profitable service were discussed at ISLA’s 10th annual conference — with a focus an digitalization as a catalyst for new business models and seamless processes. Under the motto “Meeting the expections of B2B customers in the digital era“, the audience enjoyed a great program with presentations from AGCO, Bühler, Heidelberg, KSB, Philips, and other industry leaders.

Professionals in Aftersales Service and Spare Parts strive for the highest customer satisfaction and operational efficiency — more than ever in an always-connected world, where digitalization is a constant game changer. Over 100 participants came together to network, discuss, and listen to speakers from Carl Zeiss, DMG MORI, Jungheinrich, MAN Truck & Bus, Satair, Wärtislä, and more.

This event will present the Pay-per-Part model which TRUMPF jointly developed with Munich Re/relayr. Based on this case study, the webinar speakers will discuss the issues and success factors of new service offerings that help customers shift from capex to opex while also driving the OEM’s profitability.

With presentations from Siemens Healthineers and Schindler, this webinar will show what cutting-edge service innovation can be about. The case studies will cover projects that have made service processes more efficient, faster, and more transparent, and created added value for the customer.

With speakers from Siemens Mobility, RATIONAL, and Deloitte, this webinar will address principles and methodologies, business best practices and learnings from experience that can be utilized to design a supply chain as solid and protective against risks as possible.