Focus Day “Creating trust in and through digital solutions”

The first meeting of the Service Leaders Circle #3 will address the topic of End-to-End Aftersales IT/IIoT Landscape Assessment. This topic has been already on the agenda of two other members-only groups who had fruitfull discussions on aftersales specific IT requirements.

The global heads of service from leading OEMs will come together remotely, to address key IT challenges along the entire service value chain, share best practices on specific applications and systems, and bring aftersales specific requirements more into the center of IT discussions.

This meeting was an opportunity to address key IT challenges along the entire service value chain, to highlight the key elements of a consistent and comprehensive aftersales IT architecture, and to share best practices on specific applications and systems.

The purpose of this members-only online meeting was to review different organizational structures in aftersales, to discuss their pros and cons, and define steps to adapt an organization model to the specific requirements in different industries. The meeting was one-time only, but supposed to kick-off subsequent bilateral talks.

Canceled and postponed due the COVID-19 pandemic, ISLA’s 12th European Conference on Customer Service and Service Logistics was supposed to discuss “Delivering a consistent service experience: to everyone, every­where, every time“, with speakers from Philips, Porsche, Siemens, STIHL, Tetra Pak, and thyssenkrupp Elevator, to name but a few.

Under the motto “Paving the way for the digital transformation“ more than 15 speakers from leading OEMs like ASM, GEA, Olympus, Siemens and Tetra Pak gave an insight into their projects and strategies to adapt to new technologies and stay ahead of the pack in terms of overall customer satisfaction. The event was ISLA’s 11th European Conference on Customer Service and Service Logistics.

All aspects of an excellent and profitable service were discussed at ISLA’s 10th annual conference — with a focus an digitalization as a catalyst for new business models and seamless processes. Under the motto “Meeting the expections of B2B customers in the digital era“, the audience enjoyed a great program with presentations from AGCO, Bühler, Heidelberg, KSB, Philips, and other industry leaders.

With presentations from Siemens Healthineers and Schindler, this webinar will show what cutting-edge service innovation can be about. The case studies will cover projects that have made service processes more efficient, faster, and more transparent, and created added value for the customer.

With speakers from Siemens Mobility, RATIONAL, and Deloitte, this webinar will address principles and methodologies, business best practices and learnings from experience that can be utilized to design a supply chain as solid and protective against risks as possible.

With speakers from CLAAS, Heidelberg and Deloitte, this webinar was all about how to orchestrate the recovery of (service) organizations and (spare parts) supply chains from the COVID-19 pandemic. Part of agenda were also learnings from operations in China, a country that has been some weeks ahead in bringing Sars-CoV-2 under control.